Android, iOS & Mobile Phones

[thatstp]

I pre-ordered my phone on the 21st. I see that it still hasn't shipped yet. It was supposed to be here tomorrow. The chat isn't working and I've sent an email, yesterday. What is going on?

[nessa__99]

When will the Samsung earbuds be available for customer's that preordered the S10 models? I received my S10+ yesterday (03/07/2019) but not the earbuds.

[jazzmionowens]

You have to redeem them on the samsung app

[nessa__99]

Thank you!! I just got my comfirmation email for the earbuds on the Samsung app.

[JBNYC9]

Pre ordered my Galaxy S10 Plus along with 2 for my parents. They received theirs a day before release in TN. I'm in NYC and got a notice at 11:32 PM last night that my order has been delayed until possibly April!!! The only thing customer service could tell me is that it hasn't even shipped yet. I'm livid! There has been no update. This was suposed to be delivered TODAY! WHAT IS GOING ON! 

[Weaverchris]

I'm intrested of trading in my unlocked samsung s9+. Currently the connected sim thats inside atm is from boostmoblie. I bought this phone from best buy last year and it's still is great condition. I still have the online receipt of it, I see that theres a promotion to trade in for a s10 generation. Do the similar discounts apply if I were to get a unlocked s10+ or does this only apply to corresponding carriers. In short what discount would I get for a S9+ unlocked trade-in for a S10+ unlocked. TY.

[kidqwik]

Best oversold as usual and screwed so many people once again.  I Pre-ordered mine in store on the 21st.  It still says it is Preparing For Pickup today.  Lol.  They don't even have the phone!  Everyone is complaining all over how they do not have their phone from Bestbuy.  NEVER EVER will I pre-order anything from Bestbuy again knowing we won't actually get it on the day of release and they have no idea when they'll get it.  It's false advertising.  Bad Buy.

[tiresmoke]

Man, that sucks.  Fortunately for me, I wasn't buying a blue one so mine was available.  I do agree that BB should do a better job keeping people informed about the situation, but I'm thinking that the fault here probably lies with either the carrier or with Samsung's supply chain.  Even if you go to Samsung.com and try to order right now, depending on the carrier and model, some of them aren't available to ship for another two weeks.  Plus, and trust me on this one, Samsung's availability date on their website is completely worthless.  I once ordered something from them that was supposed to ship in a week... once the date came, it got bumped and bumped and bumped again.  I eventually canceled after THREE MONTHS of waiting.

[JBNYC9]

Ughhh, I'm absolutely livid. Funny thing, my parents got theirs yesterday ahead of the release even though I ordered there's after I ordered mine. Best Buy customer service has been absolutely useless they can't tell me anything. They just gave me a tracking number that UPS says doesn't exist. This is a ridiculous and if I miss out on this promo, Best Buy won't hear the end of it. I'm pretty much done with best buy, too.

[SeanM-BBY Social Media Specialist]

Good afternoon, JBNYC9,

Welcome to our forums, and thank you for sharing your experience with us.  Order delays are often a frustrating experience, and I regret to hear this is the case with your recent Samsung Galaxy S10 order.

While there are some orders taking us a bit longer to fulfill than we originally anticipated, please know we’re working to fulfill your order as soon as possible.  Going forward, I recommend keeping an eye on your email inbox, and I’m optimistic you’ll be receiving updates regarding your order soon.

Regards,