03-14-2019 12:40 AM
03-15-2019 04:12 AM
03-15-2019 05:50 AM
03-15-2019 06:04 AM
First time per ordering a phone with best buy will also be my last time. I understand the demand is high it's a very popular phone people have been waiting on, but really best buy I order on 02-23-2019 still no email. Been back to the store still no update went to sprint was informed the phone is on back order for two week. Got a call from sprint i can order with then and pick up not, but like everyone else going to miss my free galaxy buds if I do thank you best buy never again.
03-15-2019 08:38 AM
When I FINALLY got my phone, I downloaded the "Shop Samsung" app from the google play store. Logged into my samsung account, and checked my "Inbox" in the app. There's should be an offer to register for the buds. Once you fill everything out, and send a picture of the receipt from when you reserved it, you should get a confirmation whether you qualify for the buds or not. It told me I should receive them around the end of April.
03-15-2019 08:42 AM
weird I got an email saying somebody wanted to know how to sign up for the ear buds, and then it posted my response in this thread for some reason? Sorry for the mis-post, can't see any delete options anywhere?
03-15-2019 08:48 AM
@ltroutman I have the same problem of not being able to look up my order online. According to a recent chat with Best Buy customer service, the online lookup won't work since you ordered the phone in the store. This makes little sense to me but that's what I was told
03-15-2019 10:25 AM
It has now been 1 week since pre-orders have been released and I am still waiting for my phone. I was the only one to order the 1TB 10+ and yet my local store hasn't received a single one of these into stick yet (not even one designated as a pre-order) and they have no idea when it will arrive. Other stores in the same district got it, but mine did not.
It's very frustrating especially when the BB website says I could order it and have it by Tuesday... meaning it is in stock somewhere, but my BB can't get it!?
It seems nothing is being done to correct this situation.
Best Buy's service has severely gone downhill. I will begin looking elsewhere for my needs.
03-15-2019 11:40 AM