03-12-2019 11:24 AM
Hello skg316 and thank you for sharing your ordering experience with us.
For any delays with the order that you placed, you should have received an update on Friday and I apologize if that wasn't the case. We're shipping orders as they become available and it is recommended to keep an eye on your tracking details so you'll know when your order is filled and on its way to you.
03-12-2019 11:30 AM
03-12-2019 12:06 PM
03-12-2019 01:58 PM
Welcome to the forums and thanks for the post! The S10 looks pretty sweet so I can imagine how excited you are to get your hands on it.
While I understand the delay is disappointing, know that we're working to fulfill orders as quickly as possible. Keep an eye on your email and product status page as we'll let you know as soon as it's ready.
03-12-2019 02:28 PM
My previous post was removed, I won't make that same mistake again. For those interested, I received a private message from Deysha indicating that Best Buy will be unable to honor their commitment to me for promotional pricing due to the way that my order was placed. I live very close to a Best Buy store and obviously if I had known it was going to cost me 250 dollars, I would have made the 4 minute drive down to the Best Buy store. I sincerely hope that Best Buy corporate is able to reach out to me and offer me some kind of assistance.
As I mentioned earlier, I routinely spend a decent amount of money in Best Buy and I used to direct lots of other people to the store for their tech purchases. In the future I suppose I will have to direct my business and the business of those I influence elsewhere. While there may have been a message on the site saying that the trade-in promotion was only available in store, I believed that was due to the fact that I couldn't mail my phone in anywhere and I would have to hand my phone to a salesperson. If I had to do the entire pre-order in store then it shouldn't have allowed me to place the order online without the warning. Moreover, I spoke to several customer service reps who said that they had other customers that had their process work exactly the way that I expected it to.
It especially sucks because now I have a completely useless gift card that I'm going to have to find something to do with, since I won't be spending any more money in Best Buy unless this is resolved.
Good luck to all the rest of you with issues.
03-12-2019 02:57 PM
Hi again, skg316,
Welcome back to the forums. I completely understand your frustration with the delay in getting your new phone out to you.
As Derald mentioned, we’re doing everything we can to ship orders out as they become available. The most up-to-date details on your order are available on your order status page. Please keep an eye on that for any updates.
03-12-2019 05:09 PM
We preordered 2 Samsung Galaxy S10+ Phones in store 2/26/2019. We were told that we would get our new phones on (or close to) release day 3/8/2019. One was a 128GB blue, and the other was a 128GB pink phone S10+.
The blue was shipped to the store, and is ready for pickup. They will not let us have that phone until the pink is ready to be picked up. There is no ETA on when the pink will be in stock and no information when (or if at this point) it will be available.
We are being told that after the 15th we lose out on our preorder bonuses. We suggested changing the color to anything else , the color honestly does not matter. We were still told that we would lose out on our preorder bonuses....In the end it seems like we can't win, we will lose our preorders either way. And the store has no idea when they are going to be getting the pink color in stock.
Why promise these colors and the date when obviously that's not the case? Seems like these phones (except the pink) are in-stock in all locations around us... Why won't our local Best Buy work with us? They won't even answer our questions... Sure, they may not know the answers, but I feel as if we are completely being blown off.
This is the LAST time we EVER are going to trust Best Buy with our preorder. Especially since we preordered it 2/26 and people who didn't even preorder the phones already have theirs! This has been nothing but a communication-lacking horrible experience. Seems like we are going to be stripped of our preorder Samsung Buds and BOGO.
I am willing to provide my order details privately.
03-12-2019 05:49 PM