04-05-2019 06:06 PM
An update for those interested: Last tuesday I finally received my S10+ 1TB Black phone from BestBuy as I stated in a previous post. That same day I applied for the Samsung $130 credit for the promo. Within the hour I received a message back through the Samsung app my promo was approved and they would send out the e-giftcard within 4-6 weeks. I think that was a standard response message. Within a few hours I received e-giftcard in my app and email. Of course, checking Samsung's site, no earbuds available and not for a few months maybe, but the e-giftcard is good until September.
On Tuesday this week I happened to check Samsung's site. It stated earbuds could be available within a few weeks (mid April) and it actually took my order using the e-giftcard. I oredered the black which I would prefer over white anyway. Today I received a message that my order has shipped.
Samsung appears to be stepping up its game to satisfy the orders for the earbuds at least. I hope all here receive your phones and promos soon. There is still hope.
04-05-2019 07:10 PM
04-06-2019 09:27 AM
04-06-2019 11:38 PM
04-07-2019 10:44 AM
04-12-2019 07:09 PM
04-16-2019 08:50 AM
Quick update since my last post on Mar 27:
On Apr 4, I called the Best Buy store I pre-ordered my phone through to see if they could give me a status update. The person I spoke with said she couldn't tell me anything but would get her manager to call me back. Twenty minutes later, I get a call from the Best Buy manager who informs me that she doesn't see any orders coming in for Samsung phones for the next two weeks (which is as far out as she can check on incoming shipments).
Seeing as this is now practically a month since the phone's release, I came to the decision to cancel the pre-order that same day (Apr 4) for a couple different reasons, but the biggest one being that this whole experience of pre-ordering through Best Buy and the poor communication/customer service has really tainted the desire for the phone. I can just spend my $1k+ elsewhere and for me, it's not worth it for those earbuds.
The irony of all this is, on Friday evening, I got an email saying my phone was ready to be picked up (go figure)
For now, My S8+ works great and who knows, when the new iPhone is released later this year, Samsung/Best Buy might run some other promos that are just as appealing as the pre-order but maybe without the hassle of having to wait for the phone.
PS - Has anyone seen the posts about Samsung not honoring trade-ins for the S10? I'm thankful for not having to deal with that.
04-16-2019 08:51 AM
Really wish you could edit these posts; I should have specified that the email I got about my phone being ready came through Friday, April 5th (the day after I cancelled the order).
04-20-2019 10:56 AM