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Posts: 399
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Registered: ‎10-19-2017

Re: Samsung Galaxy S10 Series and Watch Active FAQ

Hi, Tiresmoke, 

 

For unlocked customers, the promotion is a combination of a coupon used toward the new Samsung Galaxy S10 Series device and the gift card for trading in your current device. With a Pixel 3 XL in perfect condition, these two amounts should equal the $550. 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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Registered: ‎02-24-2019

Re: Samsung Galaxy S10 Series and Watch Active FAQ

Perfect. This is exactly what I needed to know. Thanks much.
Posts: 399
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Registered: ‎10-19-2017

Re: Samsung Galaxy S10 Series and Watch Active FAQ

Hey, Jdidd, 

 

The trade-in offer with us is separate from the BOGO, so you could potentially take advantage of the trade-in credit for one device and the BOGO. Both promotions do have terms and conditions which I recommend reading. 

 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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Registered: ‎10-19-2017

Re: Samsung Galaxy S10 Series and Watch Active FAQ

[ Edited ]

Jehwoneee, 

 

For unlocked devices, the promotion should be a combination of a gift card, for the normal trade-in value of your trade-in device, plus a coupon, that should be used toward the cost of your new Samsung Galaxy S10 Series device, to equal the promotional savings for the device you are trading in. Other promotions may not work for unlocked devices. The terms and conditions above should clarify. 

 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 399
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Registered: ‎10-19-2017

Re: Samsung Galaxy S10 Series and Watch Active FAQ

Hey, Num1981,

 

If you are pre-ordering two Samsung Galaxy S10 Series devices, then you should also be able to trade-in two devices and receive the bonus for each. If you are only pre-ordering one Samsung Galaxy S10 Series device, you can still trade-in two phones but only one would be eligible for the trade-in bonus. The other device would receive our typical trade-in values for that device. 

 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 399
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Registered: ‎10-19-2017

Re: Samsung Galaxy S10 Series and Watch Active FAQ

You are welcome, Tiresmoke! 

 

Happy to help!

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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Registered: ‎05-22-2014

Re: Samsung Galaxy S10 Series and Watch Active FAQ

Thanks Faith for providing clarification on the promo. Will this information be relayed to the Best Buy mobile reps? The rep at my Best Buy was pretty insistent that it only applied to the phones on a payment plan and I would rather not have to argue with them lol.

Posts: 399
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Registered: ‎10-19-2017

Re: Samsung Galaxy S10 Series and Watch Active FAQ

[ Edited ]

You are welcome, Jehwoneee, 

 

The information provided above is available to our Blue Shirts in all of our stores. You are always welcome to speak to the store leadership team when visiting our stores if you receive information that is conflicting of what you see on our website. 

 

In this case, we'd also be happy to share your feedback along. Simply send us a private message with the store you visited, your phone number, full name, and email so that we can. 

 

Thanks! 

 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 399
Topics: 20
Kudos: 61
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Registered: ‎10-19-2017

Re: Samsung Galaxy S10 Series and Watch Active FAQ

[ Edited ]

Jehwoneee, 

 

I did want to let you know that I have edited my first response to you to provide additional clarity on what the promotion should look like for trade-in customers. 

 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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Registered: ‎05-22-2014

Re: Samsung Galaxy S10 Series and Watch Active FAQ

Thanks again Faith. Hopefully I wont have any issues when I go to pick it up. There is another issue though, it looks like the Galaxy Buds have gone out of stock now and if you order directly from Samsung, they are offering a $130 e-gift certificate. Do you know if purchases from Best Buy will receive the same offer, since the redemption process is different?