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Posts: 399
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Registered: ‎10-19-2017

Re: Samsung Galaxy S10+ Pre-purchase

[ Edited ]

Hi all, 

 

For everyone viewing this that is currently impacted by inventory delays, I promise that we are doing our best to more inventory in as soon as possible. Some good news is that more phones are already on the way. 

 

In most cases, we will not have a specific updated ETA to provide you but you should be able to keep an eye on your order status here

 

Thanks for your patience during this process, 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 8
Registered: ‎03-13-2019

Re: Samsung Galaxy S10 Series and Watch Active FAQ

How did you register for your earbuds?
Posts: 399
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Registered: ‎10-19-2017

Re: Samsung Galaxy S10 Series and Watch Active FAQ

Hi @OmniReaper

 

For assistance with everything trade-in we recommend that you revisit your local Best Buy store and work directly with a manager. We would not be able to assist with trade-in promotions here on the Forums or over the phone and this does need to be looked into by your local store management. 

 

If for some reason you are having difficulty connecting with a store manager, we'd be happy to email the store on your behalf and request they help set up a time to meet with you. 

 

To send that email, we'd need you to send us a private message with your phone number, full name, email, and the location you visited. 

 

To send a private message, simply select the blue box labeled Private Message to the right of my signature. 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 399
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Registered: ‎10-19-2017

Re: Samsung Galaxy S10 Series and Watch Active FAQ

Hey @Dondagun,

 

These are redeemed through Samsung. You should be able to learn more by visiting www.SamsungPromotions.com

Faith|Senior Social Media Specialist | Best Buy® Corporate
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Member
Posts: 13
Registered: ‎03-11-2019

Re: Samsung Galaxy S10 Series and Watch Active FAQ

First sign into your Samsung account, then Samsung Pay next Samsung Shop. Once in Samsung Shop, go to offers. It should be an option to "check if eligible " click then once it says yes hit next, should ask you for a picture of proof of preorder. I submitted picture of flex lease agreement. Once i submitted it said received and maybe 30 minutes later said processed/approved....Pretty simple just a few steps. Mine says shipping around beginning of May
Posts: 399
Topics: 20
Kudos: 61
Solutions: 72
Registered: ‎10-19-2017

Re: Samsung Galaxy S10 Series Pre-Order

@sstambau,

 

With a pre-order, you should be able to take advantage of the trade-in bonus offered with trade-in once your new S10+ is available for pickup. 

 

In regards to the Galaxy Buds, those are redeemed directly through Samsung. I recommend connecting directly with them for their specific answer to this question. You can find ways to contact Samsung here

 

Specific ETAs on Samsung S10 Series device orders are not something we can typically provide at this moment, but we are actively working to get phones in as quickly as possible. I have posted more about inventory and such in the time since your post to this FAQ and encourage you read those updates as well. 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 7
Registered: ‎03-14-2019

Re: Samsung Galaxy S10 Series and Watch Active FAQ

Can a Best Buy rep explain why in the beginning of the week I could purchase the S10 plus online for two day free delivery but my preorder still has not been processed? If I did not preorder the phone, I would already have it. That is simply ridiculous.
New Member
Posts: 7
Registered: ‎03-14-2019

Re: Samsung Galaxy S10 Series and Watch Active FAQ

In fact, I can order the blue unlocked 128gb and get it delivered on Saturday right now. Yet, no movement at all in my pre-order.
Posts: 399
Topics: 20
Kudos: 61
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Registered: ‎10-19-2017

Re: Samsung Galaxy S10 Series and Watch Active FAQ

Hello, @KJD123,

 

Please refer to the replies above your thread for more information regarding inventory and what the fulfillment of pre-orders look like. 

 

If a store near you had an alternate color or memory size that you'd be okay with receiving, you are welcome to cancel your pre-order and replace an order for that specific phone. Please note that with this option, you will lose any pre-order  promotions you may have been eligible for. 

 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 7
Registered: ‎03-14-2019

Re: Samsung Galaxy S10 Series and Watch Active FAQ

The exact phone I ordered was available for order on Monday and delivery on Wednesday... Your reply does not make sense. Why would Best Buy allow orders before fulfilling it's preorder obligations? I could also have chosen the on store delivery option on Monday, in which case I would pick up the phone tomorrow. Yet, again, no movement on my pre-order.