I would also like to jump in and echo this sentiment. I am beyond furious with best buy! I too pre-ordered a Galaxy S10+ the 1tb edition the moment Best Buy updated their website, and still, as of today, I have no idea when I will receive my phone. This is beyond unacceptable. My story is even worse, like many I was very excited about the new phone and was in desperate need of an upgrade. I thought I would use my best buy card and purchase and Unlocked edition of the phone. On March 8th I drove up to best buy at 10 am to pick it because my order said it should be available for release. When I arrived they found my phone and actually had it in their hands! The manager told me that he would go ahead and cancel my pre-order and just outright sell it to me, however, this meant I lost my Galaxy buds. I told him I could wait, so he instructed me to go home and assured me that they had my phone and at some point 6that day I would receive an email with a status update to come pick up my phone. I waited till 7pm on Friday night only to get an email that my phone was delayed and that it would be anywhere from 7 days to over a month!!! No one could give me an answer as to how my phone just disappeared after they were ready to sell it to me earlier that morning. I looked online and it said they had no phones with 250 miles of me. This is the worst part, at 7pm I hopped in a car drove to a different Best Buy and they had a phone same make and model as what I wanted after stating there were none! The problem I was told was that if I bought that phone and canceled my pre-order that I would lose my $200 pair of head phones. So it feels like I'm being punished for preordering my phone. I have yet to be given a good response other than "Sorry there is nothing we can do". I am in desperate need of that phone for business purposes and really needed it for a convention I was attending and now no one can tell me when I'll get it. Best buys stock and supplies systems are inefficient, and sub-par at best. I have made multiple phone calls and no one can tell me anything. If Best Buy can't rectify this in a timely manner they will not only lose me as a customer but I will make sure to spread the word to family, friends, co-workers, about this so they won't have to put up with this. I'm usually not this way. I rarely post and I understand things happen, but this is ridiculous they were holding my phone! I also work in tech so they will lose a lot of business because I've heard too many horror stories and tried to remain loyal but if this is not rectified soon, I'm done!
Tasha-BBY
