Android, iOS & Mobile Phones

[Faith-BBY Senior Social Media Specialist]

Samsung Galaxy S10 Series and Watch Active FAQ

This FAQ is dynamic and will be updated frequently as information becomes available. In order to subscribe to the RSS feed for this FAQ click on the Topic Options drop-down above.

Samsung Galaxy S10 Series

Do more without missing a beat when you buy a Samsung Galaxy S10 Series phone from Best Buy.

What new phones are coming out?

• Samsung Galaxy S10e
• Samsung Galaxy S10
• Samsung Galaxy S10+

Samsung S10 Series Highlights  

• The Samsung Galaxy S10 Series combines 10 years of Galaxy breakthroughs and opens the next chapter of Galaxy innovation. With an intelligent battery that lasts all day¹, an all-new camera with ultra-wide 123-degree field of view, Wireless PowerShare, and a larger, more immersive Infinity Display with built-in UltraSonic Fingerprint ID² you can do more without ever missing a beat.

  1. Based on average battery life under typical usage conditions. Average expected performance based on typical use. Actual battery life depends on factors such as network, features selected, frequency of calls, and voice, data, and other application usage patterns. Results may vary.

  2. Available on the Samsung Galaxy S10 and Samsung Galaxy S10+.

Samsung S10 Series Features

• So much screen, so little bezel with the most immersive Cinematic Infinity Display yet. The Samsung Galaxy S10 Series is nearly frameless which means more viewing space where you can see more details with less zooming.
• On the Samsung Galaxy S10 and Galaxy S10+ the in-display Ultrasonic Fingerprint ID protects and unlocks with the first touch.
• With the Epic Shot Camera the Samsung Galaxy S10 Series phones can effortlessly capture epic, pro-quality images of the world as you see it.
• The Bright Night setting lets you capture great photos in low light conditions which means you can capture beautiful pictures of the night sky or take pictures of friends in a dark nightclub.
• On the Samsung Galaxy S10+, the Selfie camera with dual pixel technology uses a depth sensor to enhance portraits with unique effects and you can capture stunning selfies with the Galaxy S10+ Live Focus Effect.
• A battery that intelligently accesses power by learning how and when you use your phone, closing apps you aren’t using and going into power saving mode when inactive.¹

  1. Based on average battery life under typical usage conditions. Average expected performance based on typical use. Actual battery life depends on factors such as network, features selected, frequency of calls, and voice, data, and other application usage patterns. Results may vary.

• No charge? No problem. If you have at least 30% charge, you can wirelessly charge your Galaxy Buds, Galaxy Watch, or even a friend’s phone right from your device with Wireless PowerShare.³

  3. Wireless PowerShare limited to Samsung or other brand smartphones and accessories with WPC Qi wireless charging. Check samsung.com for compatibility. May not work with certain accessories, covers, or other brand devices. May affect call reception or data services, depending on your network environment. Speed and power efficiency of charge varies by device. By going to samsung.com, you are leaving BestBuy.com and entering a site hosted and operated by Samsung. Please review their Privacy Policy. Different terms and conditions may apply.

• Bixby Routines makes your life easier by automating actions you use often.
• One UI is designed for how you use your phone, with one hand. Offering a cleaner, less cluttered design.

When will I be able to pre-order the new Samsung Galaxy S10 Series from Best Buy?

• Pre-orders began on February 21, 2019.

 Which colors of the Samsung Galaxy S10e will Best Buy carry?

• The Samsung Galaxy S10e will be available in Prism White, Prism Black, Prism Blue and Flamingo Pink.

What colors will the Samsung Galaxy S10 will Best Buy carry?

• The Samsung Galaxy S10 will be available in Prism White, Prism Black, Prism Blue and Flamingo Pink.

What colors will the Samsung Galaxy S10+ will Best Buy carry?

• The Samsung Galaxy S10 will be available in Prism White, Prism Black, Prism Blue, Flamingo Pink, Ceramic White, and Ceramic Black.

What memory sizes will the Samsung Galaxy S10e be available at Best Buy?

• All colors listed will be available in 128GB and 512GB.

What memory sizes will the Samsung Galaxy S10 be available at Best Buy?

• All colors listed will be available in 128GB and 512GB.

What memory sizes will the Samsung Galaxy S10+ be available at Best Buy?

• Prism White, Prism Black, Prism Blue, and Flamingo Pink will be available in 128GB. Ceramic White and Ceramic Black will be available in 512GB and 1TB depending on carrier.

On what carriers will the Samsung Galaxy S10 Series be available?

• While color and memory options availability may vary by carrier, we will be offering the Samsung Galaxy S10 Series Unlocked and on Verizon, Sprint, and AT&T. This means at Best Buy you will have the freedom to find the perfect carrier and plan that works for your individual needs.

 Will all Best Buy stores carry the new Samsung Galaxy S10 Series?

• Yes, but availability by model may be limited. Be sure to reserve yours today by pre-ordering online here or by visiting your local store.

Are all stores receiving product for launch day?

• Specific product model availability and quantities may vary by store. With a pre-order, we will be sure to let you know via e-mail once your Samsung Galaxy S10 Series is available for pickup.

What time is Best Buy opening for the Samsung GalaxyS10 Series launch?

• Most stores will open at their usual time. You should have the option to schedule an appointment to pick up your phone once you receive notification that it is available.

I never received an email notification that my Samsung Galaxy S10 Series phone is ready to be picked up on the date of release, even though I pre-ordered it?

• If you haven't received an email notification that your Samsung Galaxy S10 Series phone is ready to be picked up please wait until you do receive that email notification before heading to your local Best Buy store to pick up your new phone.

When will Best Buy stores receive additional inventory?

• Specific model availability and quantities will vary by store. Stores will continue to receive shipments of inventory on an ongoing basis. You can check with your local stores and BestBuy.com (here) for updates on product availability.

 Will the Samsung Galaxy S10 Series be available on BestBuy.com?

• It sure will! That said, make sure you pre-order as soon as possible as availability by model may vary. You can start pre-ordering by visiting us here.

When can I expect to receive a pre-ordered Samsung Galaxy S10 Series?

Pre-orders for the Samsung Galaxy S10 will be filled in the order pre-orders are received as inventory arrives beginning on March 8.   

Can I have the Samsung Galaxy S10 Series order on BestBuy.com shipped to my home?

• Yes, provided it is available on BestBuy.com.

Geek Squad^® Complete Protection

• Protect your new Samsung Galaxy S10 against drops, spills, loss, theft and more for just $10.99 a month.*
• Learn more about Geek Squad Complete Protection here.

Total Tech Support 

• The heart of Total Tech Support gives you unlimited support for all your tech and appliances, no matter where you purchased them.
• Not sure you are ready for all the new tech that the Samsung Galaxy S10 Series offers? We’ll help you use it.
• With unlimited support for all your tech and appliances, we are here in the store, over the phone and 24/7 online to answer your questions and help you use your device.
• Learn more about Total Tech Support here. 

Samsung Galaxy Watch Active

Samsung Galaxy Watch Active Highlights

• The lightweight, yet durable Galaxy Watch Active understands the way you workout. With auto workout tracking, you’ll have the power to reach new goals. Plus, a suite of apps helps you to monitor your stress and sleep while you stay connected.

Samsung Galaxy Watch Active Features

• A variety of accessories allow you to design your watch to match your style whether you are heading to the gym or out on the town.
• Made with a swim-ready design, military-grade protection, and protective Gorilla Glass coating the Watch Active is durable.
• Able to automatically detect up to seven exercises, while tracking up to 39 more, right from your wrist.
• Proactive Health Monitoring sends you real-time alerts if it is ever detecting an irregular beat, so you can be more proactive about your heart health.
• A long-lasting battery with the ability to last for days on a single charge.
• The 20mm fluoroelastomer band is adjustable and stretches for comfort while you run, bike, or lift eights in the gym to fit your active lifestyle. 
• Sleep and Stress Management technology, helps you analyze your sleep patterns and encourages you to wind down to keep you refreshed and at your best.

When will I be able to pre-order the new Samsung Galaxy S10 Series from Best Buy?

• Pre-orders began on February 21, 2019.

Where can I pre-order? 

• You can pre-order online here or by visiting your local Best Buy store. 

What colors of the Samsung Galaxy Watch Active will Best Buy carry? 

• We are offering the Samsung Galaxy Watch Active in black, green, rose gold, and silver.   

What size band does the Samsung Galaxy Active Watch Come with? 

• The listings advertise a 39.5mm aluminum band. It should also come with two extra bands, a large and a small. 

When will Best Buy stores receive additional inventory?

• Specific model availability and quantities will vary by store. Stores will continue to receive shipments of inventory on an ongoing basis. You can check with your local stores and BestBuy.com (here) for updates on product availability.

Geek Squad^® Replacement Plan

• Protect your new Samsung Galaxy Watch Active against normal wear and tear, power surge, and more.*
• Learn more about Geek Squad Replacement Plans here.

Total Tech Support 

• The heart of Total Tech Support gives you unlimited support for all your tech and appliances, no matter where you purchased them.
• Enjoy peace of mind at a lower price. Get 20% off Geek Squad Protection so you're covered when your warranty comes up short.
• Not sure you are ready for all the new tech that the Samsung Galaxy Watch Active offers? We’ll help you use it.
• With unlimited support for all your tech and appliances, we are here in the store, over the phone and 24/7 online to answer your questions and help you use your device.
• Learn more about Total Tech Support here. 

This FAQ thread is intended for questions regarding the Samsung Galaxy S10e, S10, S10+, and Watch Active.  If you have concerns, please create a separate thread in the appropriate section of our forums.

This thread is subject to change at any time. For additional information as it becomes available, stay tuned to here.

*Geek Squad Protection Plans must be purchased with the product, or within 15 days by visiting a store. Geek Squad Protection Plans are available at a variety of prices and coverage levels. Please refer to the actual terms and conditions for a complete description of the limitations of each offer.

© 2019 Samsung Electronics America, Inc. Samsung, and Galaxy S are registered trademarks of Samsung Electronics Co., Ltd. Screen images simulated. All other brand, product, and service names and logos are marks and/or registered trademarks of their respective owners.

[JWaldz]

Wanting to pre-order the Galaxy S10+ 512gb but it's not giving me the ceramic option. I see it's there, but it's not allowing me to select the option.

Also, there's no mention of the wireless ear buds when pre-ordering.

What the heck gives Best Buy?!?

[Faith-BBY Senior Social Media Specialist]

JWaldz, Pre-order availability will vary by size, color, and carrier. Additionally, the Galaxy Ear Buds are fulfilled through Samsung. You can view more details in the above FAQ.

[JaredSelf]

I was reading through the s9 thread and saw that the s9 also had a trade in bonus, along with this post:

"Upon trading in your phone, the gift card can be used to pay down the balance of your new device which will reduce your overall monthly payments."

Is that the case for the s10 and note 8 trade in promo? I would like to pre-order 2 s10+ and trade in my note 8 that is worth a $550 best buy gift card, but only if I can use that $550 gift card towards one of the phones, or split up over both.

how would that work if I pre-ordered in store? would I have to trade in my phone now and go without a phone until 3/08, or would I pre-order and go to the store on the 8th and trade it in then?

thanks.

[sumsrsbzness]

On the Trade-In Offer for the Galaxy S10 and S10+, it says that the trade-ins are valid in store only. I just wanted verify that I can pre order online for the 100$, and pick up at the store and do the trade in then to further reduce the price?

Also, the "Save up to 650$ Offer:" says it's good thru 3/7/19, does that just mean the extra 100$? 

These two things combined have me believing I won't be able to trade in my phone for the 300$ it's estimated at (S8+) if I don't trade it by the 7th.

[Faith-BBY Senior Social Media Specialist]

Hi there,  JaredSelf, 

You should have the option to apply the trade-in amount toward your new S10+ but you will need to visit your local store for the pre-order so that they can ensure everything goes smoothly. 

[Faith-BBY Senior Social Media Specialist]

Hey, Sumsrsbzness, 

The promotion for Save up to $650 ends on either March 7 or the release of the phone, whichever is earlier. This means that you will need to have placed your pre-order before the date the promotion ends to take advantage of it. 

I recommend placing your pre-order in-store if you plan on taking advantage of the trade-in promotion as well. They should be able to ensure the pre-order is placed in the best way possible for you to take advantage of both promotions. 

[sumsrsbzness]

So to clarify, you're recommending that I cancel my online preorder in lieu of a in-store one to mitigate the possibility of not being eligible for the trade in offer?
Does best buy accept trade ins outside the window of this offer?

[Faith-BBY Senior Social Media Specialist]

Sumsrsbzness,

If you are not planning on using the gift card toward the price of the phone, then I recommend keeping your online pre-order. We do accept trade-ins year round, but the values given during this promotion will not always be available. For this trade-in bonus, we are not requiring trade-in prior to the pickup of your new Samsung S10 Series phone. You would trade-in on the same day you pick up your pre-order if you were interested. 

[ScottMobley]

Good Afternoon,

I have gone through the process of pre-ordering my Samsung Galaxy s10 smartphone device but never received a confirmation email and when i go to request to have one resent to me, i receive an error plage. I have cleared my cache and cookies but the issue persists. I am seeking a confirmation email, as well as someone who can verify that my sprint plan information will correctly connect to my pre-existing family plan. Is there anyone who can provide timely assistance?

Thank you