Android, iOS & Mobile Phones

[Ke07]

I called Samsung and they said they would see what they could do after the date but there was no guarantee... this is a complete mess on Best Buys part

[JayCortez28]

Best Buy is playing games. If Samsung has the phone , then somebody is lying!! I hope we don't have to wait another month for this phone. This mess is ridiculous!!!

[Dondagun]

Wow I can't believe this is still going on . I think the deadline for the free galaxy buds is in 2 days. Some sort of offer has to be given, this is ridiculous.

Pre-order period: 2/21/19 - 3/7/19
Redemption period: 3/3/19 - 4/4/19
Resubmission deadline: 4/11/19

[careyelaine1231]

The buds are already gone. Samsung is issuing gift cards for $130 that will take 4-6 weeks to receive.

[tylerkingphoto]

@Ke07

And everyone else: if you want to grab your device anywhere else AND you have some proof of your pre-order from Best Buy, you CAN go get that device, cancel the pre-order but still use the proof of pre-order to satisfy the bonus deal.

I did it, it worked, and I was told by the Samsung guy working at Best Buy that it would work out fine. My status was approved in ~45 minutes surprisingly.

Now, it'll take 4-6 weeks to get the gift card mailed (but I think the code they give you works as a card immediately), so by then your original pre-order might actually arrive.

[Ke07]

I went to sprint and got my phone today and registered using my best buy pre order receipt. Its Under review now for the headphones, fingers crossed. I will then cancel my best buy order. Sorry best buy you lost out on a sale and my accessories purchase I made at Sprint.

[tylerkingphoto]

If I had known it would work, I'd have done it the first time it got delayed. But I was told otherwise by Samsung. I'm glad I did it, otherwise I'd still be on my old phone with $1000 less in my pocket for no reason.

[JayCortez28]

Do I called corporate today and discussed my dilemma with this dang preordered. She gave me a case number so that I can pick the phone up from another location. I'm gonna NG to try tomorrow and see if I get it! Fingers crossed! You guys might can try that!

[kgtp]

but how do you redeem the Galaxy Buds offer if you need to redeem it through Shop Samsung on the new phone?

[Ke07]

They ask for just the picture of your pre order receipt. Originally they said it was tired to the device but it is not.