03-15-2019 06:04 PM
03-15-2019 06:18 PM
03-16-2019 11:05 AM
03-16-2019 11:34 AM
Same issue here.. As of now, the only information i have gotten is the LATE email from March 8th... NO ONE KNOWS where the phone is or when it will come in.. If i order from Samsung’s page i'll have i in a couple days... But i would have to cancel my pre-order first so i can actually use my AT&T upgrade and lose out on my preorder gift. Pre-order at this point seems very worthless as i could have walked into a Samsung store and just picked it up outright! (btw, if the phone doesn't come in soon, that's what i'll do next time)
Very loyal Best Buy costumer.. I have had a card with them for years.. I purchased 3 computers there... All my new homes large appliances... My 82 inch TV (that wasn't cheap)... 4 other TVs in the past.. my last 4 phones (and my wife’s phones) and who knows how many games and random small things...
I understand when things are delayed, it’s the real world and they need Samsung to ship out the devices... But the lack of communication and the being passed around from Store to 877-Best-Buy and back... One saying the other can update me.. The woman on the phone literally admitted the In Store clerk is just passing the buck to get me off the phone...
It's cool... it's a $1,600 phone that is a week late with no reasonable explanation... I’ve been told it will auto-cancel on April 8th… I just want what I paid for, nothing else…
03-16-2019 12:30 PM
I agree 100% with your point about new orders going out.
BBY PLEASE assure us who put in pre-orders that we will be getting our devices before this Tuesday. If NEW orders are saying they will be arriving by Tuesday, then HOW IS IT POSSIBLE that they would be delivered before pre-orders from February? I assume the fact that new orders are being shipped is proof that the pre-orders are being filled in the next day or so haha
(PS, i know the mods on this forum have nothing to do with this and are just doing their jobs, but even they would agree that new orders should NEVER be filled before pre-orders )
03-16-2019 12:41 PM
03-16-2019 01:15 PM
03-16-2019 01:40 PM
Hi there, GinoFratto!
Welcome to our Best Buy Forum community!
First of all, congratulations on your new phone! The Samsung Galaxy S10 looks like an amazing model, so I can certainly understand your desire to get yours hands on your pre-order as soon as possible.
That said, it pains me to learn you have felt out of the loop when it comes to your order. Along with trying to secure more phones to fulfill our pre-orders, emails should also be sent out to the email address on file as soon as more information becomes available. We know how important this phone is to you, so it's disappointing to hear that is not the impression you've received when reaching out for support.
While I can't promise that their will be more information on my end, I'd be happy to take a look. To keep your personal information secure, please send over your full name, phone number, email and order number using the blue "Private Message" feature in my signature.
03-16-2019 07:06 PM
This message is for corporate, I don't expect any of the moderators to solve this problem. I find it reprehensible that a company like BB could go dark with regards to communicating with their customers. I'm specifically speaking at the corporate level. I have worked in customer service and one of the golden rules is to communicate, communicate and communicate some more. I understand that certain models of the Galaxy S10 are on back order, however given the excitement surrounding the product, you would think that the executives would be extra sensitive to its customer base anxiety. The main reason most people pre-ordered was to get the Galaxy Buds for free. According to Samsung's documentation you would need to respond via your new Galaxy device by April 4th. I have had to contact Samsung support to see if the deal would be extended for those whose phones were back ordered. They have taken my information and said to contact them if I miss the deadline. Furthermore, I can go to Samsung’s website and order the same model, color and carrier to which Samsung gave me a ship date of March 29th. I have been a long time BB customer and while I’m highly annoyed at the lack of communication from a corporate level, I will continue to shop at BB. I just think this Galaxy S10 launch should be a lesson learned for the BB executives.