Android, iOS & Mobile Phones

[HugoBatalha]

Hi Faith! please can you help me?

Im from Brazil, and a friend bought me an unlocked Galaxy Note 8 on a Miami BestBuy, on Sept 2017.

He will be back next week(march 18th to 24th) to USA, but now to NYC, and I asked him to trade my unlocked Note 8 for a new Galaxy S10 Plus.

Will the trade in process be working on these dates? And as my Note 8 is unlocked, but, working 100% well, and in perfect conditions on screen and body, is it possible to the trade in value, be as the said on the website 550$? 
What do I need to procide for him to bring you to trade in? all the accessories and box?

Thank you so much for the help!

[HugoBatalha]

or some other person could help me with these questions??

Thank you so much guys!

[Dondagun]

Not only is my S10+ preorder delayed but I also have to wait to register for my galaxy buds to be shipped. I hope that won't be an additional delay. Ordered on the 24th of February got an email on the 8th saying its delayed for pick up in Miami. Email says usually fulfilled in 7 days, fingers crossed.

[HCbond]

Never will I everrrr pre order a Galaxy though Best Buy again this is ridiculous not only does the tracking doesn't display a proper tracking . But what the hell does you guys will Email letting me know when it's ready? . But took the icing off the cake for me was when I ordered on March, 17th and then the next day one of the best buy mobiles calls me the next day and says that its ready only to find out the Prism white still isnt in stock I was extremely disappointed having to drive back into ATL traffic. So once again never again because I'm currently still pretty upset and I'd really just would like my phone already. 🙄

[Tasha-BBY Retired: Social Media Specialist]

Hi HugoBatalha, 

Welcome to the forum and thank you for your interest in our Samsung Galaxy S10 trade-in offer. While we would be unable to advise what offers may still be available while you are in New York, I can offer some insight on whether we would be able to accept your trade in. Per our Trade-In Program, we don't appear to accept unlocked Samsung Galaxy Note 8 devices, only Note 8 devices with Verizon, AT&T, or Sprint. I know this may not be the news you were hoping for, but hope it helps plan your trip accordingly. 

Regards, 

[HugoBatalha]

Thank you tasha!!!

But in the website of bestbuy, in the galaxy´s S10 page... I saw this... and for me, it sais that my unlocked phone is up to $550

I took thi message below, from the website, in S10 page... could you help me??? Cause, reading it, appears for me, that my unlcked phone, is eligible to the trade in too... 

Save up to $550 with trade-in offer:
*Valid in store only and on trade-in of a smartphone in good working condition. Must trade in eligible device and activate a Samsung Galaxy S10e, S10 or S10+. Trade-in offer does not apply to prepaid phones. $550 total trade-in value eligible with trade-in of a Samsung Galaxy Note8 or newer and other select phones. Upon trade-in of a valid phone, customer will receive a Best Buy gift card. Unlocked phones: Activation not required. Payment is by Best Buy gift card and coupon. Only one coupon per purchase and can only be used once. Taxes/surcharges due at time of purchase. Taxes applied to price of phone prior to the trade-in credit. Not all phones are eligible for trade in and trade-in value may vary. Customer must own trade-in device. Remaining Sprint Flex Lease payments will be due immediately at the time of trade-in. Condition, documentation and accessories may affect value. Excludes phones that are cracked or that lack power. Not available in all locations and some stores may have additional limitations. You are responsible for removing any data from your product before providing the product for evaluation. You will be required to agree to the terms & conditions. Best Buy reserves the right to refuse any trade-in or to limit quantities for any reason. Not compatible with other trade-in offers. No rainchecks. See a Blue Shirt or BestBuy.com/TradeIn for details.

[skg316]

If and when I ever get the one I pre ordered on March 5th the free galaxy buds offer will most likely be expired. That's a big if.

[skg316]

Not gonna hold my breath when the phone will be available. I'm shocked your company is still in business.

[Mhutch114]

Samsung said we have until April 4th I believe to redeem. I called on 3/8 to ask about it and let them know what was going on. Yea, Best Buy been messing up for quite a few of us. Samsung rep told me they have had quite a few complaints about delays and majority seem to be from Best Buy. Smh. They did however open up a ticket nunber for me, just in case Best Buy kept playing games. She said that way, even if I received after the deadline, Samsung would honor it for me. Yea, this isn't on Samsung this is ALL Best Buy!!!!

[KalebNoviello]

I pre ordered a Samsung Galaxy s10 on March 2. I have not received any notifaction emails about the pre order and status updates. Each time that I have called all anyone can tell me is that they are calling people as pre orders are coming in. No one will tell me when next shipment dates are or when to expect the phone to come in. It is a little frustrating because I was expecting the phone to come in on release day. It's not a huge deal in the grand scheme of things, but a more concrete update would be nice.