Android, iOS & Mobile Phones

[Derald-BBY Retired: Social Media Specialist]

Hello skg316 and thank you for sharing your ordering experience with us.

For any delays with the order that you placed, you should have received an update on Friday and I apologize if that wasn't the case.  We're shipping orders as they become available and it is recommended to keep an eye on your tracking details so you'll know when your order is filled and on its way to you.

[Nicolewolf1994]

I'm in the same boat. An S10 Plus with Sprint. This was my first time dealing with Best Buy for a preorder though, and I'm not entirely sure why I did it. I was assured I'd have the phone by launch day but here I am 4 days after launch day and still no phone. When I check my order status it's still "awaiting fulfillment" like it has been since Friday. This is the first and last time I will deal with best buy for a preorder. Last year when I preordered my phone directly through Sprint I had it 3 days before launch day.

[skg316]

Same standard response I have seen given to other customers with similar problems. Whatever. This is is unacceptable.

[borden72]

It is unacceptable. Seems like there's a lack of caring on Best Buy's part. I would recommend not taking pre-orders if they won't be available by the release date. I did get an email stating mine is now ready for pickup today.

[skg316]

Oh believe me I'll never pre order from them again. Good for you that you finally can pick up yours.

[Luke-BBY Retired: Social Media Specialist]

Hey, jenbeliveau,

Welcome to the forums and thanks for the post! The S10 looks pretty sweet so I can imagine how excited you are to get your hands on it. 

While I understand the delay is disappointing, know that we're working to fulfill orders as quickly as possible. Keep an eye on your email and product status page as we'll let you know as soon as it's ready. 

Best,

[Richolds]

My previous post was removed, I won't make that same mistake again. For those interested, I received a private message from Deysha indicating that Best Buy will be unable to honor their commitment to me for promotional pricing due to the way that my order was placed. I live very close to a Best Buy store and obviously if I had known it was going to cost me 250 dollars, I would have made the 4 minute drive down to the Best Buy store. I sincerely hope that Best Buy corporate is able to reach out to me and offer me some kind of assistance.

As I mentioned earlier, I routinely spend a decent amount of money in Best Buy and I used to direct lots of other people to the store for their tech purchases. In the future I suppose I will have to direct my business and the business of those I influence elsewhere. While there may have been a message on the site saying that the trade-in promotion was only available in store, I believed that was due to the fact that I couldn't mail my phone in anywhere and I would have to hand my phone to a salesperson. If I had to do the entire pre-order in store then it shouldn't have allowed me to place the order online without the warning. Moreover, I spoke to several customer service reps who said that they had other customers that had their process work exactly the way that I expected it to.

It especially sucks because now I have a completely useless gift card that I'm going to have to find something to do with, since I won't be spending any more money in Best Buy unless this is resolved.

Good luck to all the rest of you with issues.

[KyleR-BBY Senior Social Media Specialist]

Hi again, skg316,

Welcome back to the forums. I completely understand your frustration with the delay in getting your new phone out to you.

As Derald mentioned, we’re doing everything we can to ship orders out as they become available. The most up-to-date details on your order are available on your order status page. Please keep an eye on that for any updates.

Sincerely,

[johnsob4]

Hello, 

We preordered 2 Samsung Galaxy S10+ Phones in store 2/26/2019. We were told that we would get our new phones on (or close to) release day 3/8/2019. One was a 128GB blue, and the other was a 128GB pink phone S10+. 

The blue was shipped to the store, and is ready for pickup. They will not let us have that phone until the pink is ready to be picked up. There is no ETA on when the pink will be in stock and no information when (or if at this point) it will be available. 

We are being told that after the 15th we lose out on our preorder bonuses. We suggested changing the color to anything else , the color honestly does not matter. We were still told that we would lose out on our preorder bonuses....In the end it seems like we can't win, we will lose our preorders either way. And the store has no idea when they are going to be getting the pink color in stock. 

Why promise these colors and the date when obviously that's not the case? Seems like these phones  (except the pink) are in-stock in all locations around us... Why won't our local Best Buy work with us? They won't even answer our questions... Sure, they may not know the answers, but I feel as if we are completely being blown off. 

This is the LAST time we EVER are going to trust Best Buy with our preorder. Especially since we preordered it 2/26 and people who didn't even preorder the phones already have theirs! This has been nothing but a communication-lacking horrible experience. Seems like we are going to be stripped of our preorder Samsung Buds and BOGO. 

I am willing to provide my order details privately. 

Thank you.

[skg316]

I ordered the blue S10+ on 3/5, much later than you and still no word on when it will be at the store for pickup. I guess it doesn't matter what color you order.