03-11-2019 02:34 PM
I sent you a private message with all the information you requested. Are you having someone from the North Haven Best Buy contact me or should I expect to hear back from you directly?
03-11-2019 02:36 PM
03-11-2019 02:46 PM
Wishing luck to you as well. It sucks that this had to happen on the release of such a great phone, but hopefully both of our issues can be resolved fairly soon! I tried the phone option too and it really makes no sense. I think the forum will allow more visibility to the issues and better support since we can all see who has similar issues!
03-11-2019 03:37 PM
03-11-2019 06:37 PM
Welcome to the Best Buy Forums. We appreciate you joining the community and sharing your experience. It sounds like you’ve been dealing with Best Buy for your phones regularly, and I am sorry this order has not gone as expected. It sounds like you are still waiting to receive your phone, and we’d be happy to look further into this to see if we can provide any additional information.
There are a few things we will need to verify before we can access your order. At your convenience, please send us a private message by clicking the blue box next to my name below. Be sure to include your full name, email address, telephone, and order number. Anyone on our team can review the details once we hear back from you.
We look forward to hearing from you soon.
Social Media Specialist
03-11-2019 06:43 PM
I am in the same boat as well. Their delayed shipping email is horrible. It may availabe in about 7 days. If not we'll cancel your order after April 7th. The stores have no clue.
This is an epic fail on Best Buy. Do not run a pre-order if you cannot deliver by release date. I usually spend more than $20,000 per year with Best Buy and I am reconsidering my future purchase options.
The customer service on the phone tonight couldn't be less helpful.
03-12-2019 09:02 AM