03-10-2019 12:46 PM
Thank you for connecting with our team and welcome to our forums.
The Galaxy S10+ might be one of the best in the Galaxy series. So, I can understand why you choose to gift the phone to your wife. I assure you, our intentions are never to delay our customers pre-orders. As jdogg836 mention, delays can happen with pre-orders for a variety of reasons. It is best to keep an eye on your e-mail for updates regarding your pre-order. We appreciate you for being an Elite Plus customer and for your patience while we receive more inventory.
03-10-2019 01:32 PM
03-11-2019 10:10 AM
03-11-2019 11:57 AM
I'm getting the same useless responses from Best Buy support. I know its not the employees fault, but its really frustrating. I talked to the store manager and he said that orders are fulfilled in the order they are reserved. Which seems like its not true since like you I reserved mine over 2 weeks ago and I'm only 1 of like 15 people who didnt receive their phone at the store out of hundreds.
I've bought a bunch of stuff like you from best buy, and this is probably the last time I'll deal with them. You shouldn't be taking that many reservations if you can't make them. And if you do, you should own up to the mistake and apologize and give something to your customer to make up for it not some unhelpful response like "you'll get your phone." Yeah no duh, but we reserved it to get it right away. My girlfriend ordered it from verizon the DAY BEFORE release and got hers on release day, meanwhile I'm still waiting.
Definitely the last time I reserve anything from BestBuy
03-11-2019 12:45 PM
I ordered my S10+ in Blue the first day of pre-ordering. Up until March 8th at 6pm it said Preparing for Pickup. On March 8th it even said Preparing For Pickup Today until 6pm where I too got that email message that said the order has been delayed and we'll try to get it to you by April 7th but if not, we'll cancel it for you. Bestbuy knew days before they weren't getting enough on the phones to fullfill the preorders. They should have notified everyone when they found out. False advertising. Last item I will preorder from Bestbuy again because this has happened with a previous preorder phone from them along with video games.
03-11-2019 01:02 PM
03-11-2019 01:48 PM
Hello, I recently had a terrible experience with my Samsung Galaxy S10 preorder. Specifically with the in store pickup. I spoke to multiple people using the live chat function to ensure that it would work the way I wanted to before placing my preorder, and when I arrived in store on Friday 3/8/19, they turned out to be incorrect. The first hurdle was that the when I attempted to turn in my phone for the credit against the S10, I was told that wasn't possible because I had placed the order online and that they would have to issue me a gift card. That was annoying, but I at least understood the logic there. Then while the salesperson was on the phone with the customer service line, he was told that not only would I not be eligible for a reduction in the price of the phone, I was also ineligible for the promotional trade in price for my Samsung Galaxy S9. Instead of the $550 that I was assured by the live chat agent, I would only be eligible for $298 which is the standard trade-in price for a galaxy S9. They told me that if I had made the pre-order in person there would have been no problem, but since I placed the order online they couldn't do anything for me. This discrepancy is completely unacceptable. What is equally annoying is that while the salesperson I was working with was consistently polite and apologetic, some of his supervisors seemed indifferent to my problem and one of them was rude about the scenario, which I think is just adding fuel to the fire. I would like to be contacted by either the general manager of the North Haven, CT store or the regional manager to discuss further what Best Buy is going to do to make this right. I purchase a lot of electronics at your store and I believe that if this kind of customer experience continues, I will no longer be making purchases there and will move to online only retailers instead.
03-11-2019 02:03 PM
Welcome to the Best Buy Community Forums!
I appreciate you taking the time to join us and choosing us for your cell phone needs. I understand the frustration will the miscommunication of the Terms & Conditions of this offer, which you can find at the bottom of the screen here. Thank you for allowing us to look into this for you.
First, please send me a private message by using the link in my signature below this post with some order details. Send me your order number, full name, phone number, e-mail address connected to your BestBuy.com account, date it was purchased, and item purchased.
I appreciate your time patience. I look forward to hearing from you.
03-11-2019 02:32 PM