03-08-2019 05:15 PM
03-08-2019 05:51 PM
I recommend pairing with Samsung directly for the answer to this question. You should be able to call Samsung Customer Support at (866) 888-5503.
03-08-2019 06:15 PM
I recommend visiting your local Best Buy store. They can go over our Trade-In program as well as any promotions that you may be eligible for on your day of purchase.
You can find the store nearest you by visiting us here.
03-08-2019 06:20 PM
03-08-2019 06:21 PM
If you are looking for the status of your Samsung Galaxy S10 Series device, you can easily check the status for online orders by logging in to your My Best Buy account online or using the Guest Order Lookup function available here.
If you would like additional clarification on your order status, you may send us a private message and we will do our best to respond to you within about 2-3 days.
In the private message, be sure to include your order number, phone number, full name, and email. Including this in your initial message will allow us to assist you in a more expedited fashion.
To send a private message, simply select the blue box labeled Private Message to the right of my signature.
03-08-2019 06:33 PM
Hey, Samsung Galaxy S10 Series fans!
I see that there were a few questions about the trade-in process prior to release. I trust that many of these have been answered but if you still have a question regarding how the trade-in process works, I recommend connecting directly with your local store.
If you need help finding the store nearest you, you can use our Store Locator found here.
03-08-2019 06:36 PM
Good afternoon. On February 21st, I visited your shop to pre-purchase a Samsung Galaxy S10+ with the intention of giving it to my wife for her birthday. The shop advisor assured me that they would deliver it to me that day without fail from morning hours; in the receipt they gave me, it is clear that they were going to actually deliver it to me on that date directly in the store, since I wanted to be sure to have it without delay for the reason of the gift.
But what is my surprise, I went to pick it up today (March 8th) and the cellphone didn't arrive, nobody gave me a reason for it, they told me that I have to wait 3 to 5 more days. If that solution did not work for me, they would give me back the money. And in both cases I lose; I don't have a gift for my wife in her birthday, and if I get the money back and buy the cellphone somewhere else, I will lose the hearing aid promotion that Samsung has as an advance purchase.
Then I ask you:
IS NOTHING ELSE THAT CAN BE DONE? NOT EVEN A GIFT CARD OR SOMETHING FOR BREAKING YOUR PROMISE?
WHAT IS THE PURPOSE OF PREVENTS, THEN? ISN'T IT TO HAVE THE DEVICE ON THE DAY OF ITS PREMIERE, WHERE I BOUGHT THE DEVICE? It was your responsability, not Samsung's. I bought the cellphone in your store, not Samsung's. So those who should answer me, are you. The answer ''Samsung did not bring it into our hands, we are not the ones that have to answer for it'' is unacceptable.
I am a My Best Buy Elite Plus customer, I love buying in your stores, but cases like this make oneself lose confidence in the seriousness of your services.
03-08-2019 09:30 PM
03-09-2019 04:13 AM
03-09-2019 04:18 AM