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Posts: 394
Topics: 19
Kudos: 59
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Registered: ‎10-19-2017

Re: Samsung Galaxy S10 Series and Watch Active FAQ

You are welcome, Jehwoneee!

 

I am unsure of the stock of the Galaxy Buds but per the terms if the Gifts, in this case Galaxy Buds, are unavailable for any reason, Samsung, in its sole discretion, may choose to issue a Reward eCertificate in the approximate value of the Gift as a substitute. Reward eCertificates are valid only at www.Samsung.com or in the App for use toward an eligible purchase, valid through 9/1/19. 

 

I recommend pairing directly with Samsung for more details. 

 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎02-25-2019

Re: Samsung Galaxy S10 Series and Watch Active FAQ

I'm curious to know wether or not customers will be able to walk in on launch day and purchase the S10 or are all of the devices pre-order only with walk-ins available at a later date? Like will there be separate stock for pre-orders and walk-ins?
Posts: 394
Topics: 19
Kudos: 59
Solutions: 69
Registered: ‎10-19-2017

Re: Samsung Galaxy S10 Series and Watch Active FAQ

Hey, Num1981,

 

Some stores may have additional stock outside of pre-ordered inventory on the day of launch. Quantities are usually limited on phones at release, so this is not a guarantee.

 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 4
Registered: ‎02-25-2019

Re: Samsung Galaxy S10 Series and Watch Active FAQ

Thanks
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Posts: 6
Registered: ‎12-05-2014

Re: Samsung Galaxy S10 Series and Watch Active FAQ

I am concerned. I pre ordered online will I still be able to get my phone and apply the trade in on the 8th? Also, if I pre ordered online will I still qualify for the ear buds/gift certificate? Won't it show I bought on March 8? Please clarify.
Posts: 394
Topics: 19
Kudos: 59
Solutions: 69
Registered: ‎10-19-2017

Re: Samsung Galaxy S10 Series and Watch Active FAQ

Hi, jmkreno, 

 

Could you clarify your question regarding the trade-in promotion? Are you wanting to apply to amount earned for trade-in toward the cost of the phone? 

 

Online pre-orders do still qualify for the Samsung based Galaxy Buds promotion. 

 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 26
Registered: ‎05-22-2014

Re: Samsung Galaxy S10 Series and Watch Active FAQ

Is it possible to appy the trade in credit to an online pre order? I was told you couldn't do that and it has to be pre ordered in store to apply the trade in credit.

Posts: 394
Topics: 19
Kudos: 59
Solutions: 69
Registered: ‎10-19-2017

Re: Samsung Galaxy S10 Series and Watch Active FAQ

[ Edited ]

Jehwonee, 

 

It is not possible. Though, I am not sure what the intent of the question posed above is. The question I asked above is an attempt to understand jmkreno's question so I can provide an answer. 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 6
Registered: ‎12-05-2014

Re: Samsung Galaxy S10 Series and Watch Active FAQ

I pre-ordered the phone online the moment it was available. I then went to the store to confirm the order. They said I was good for the pre-order and to do the trade when it arrives and pay for the phone and complete the transaction. I want to confirm I can do my trade on March 8 when the phone arrives, and then apply my gift card to the phone. I am hearing conflicting information. If I had to pre order in store, I was not told this when I went into the store and confirmed my order and about the trade in. If I have to cancel now and go into the store and redo the pre order, I have to wait another week to get the phone. My balance owed on phone shows 0, though I already paid tax (Nevada pays full tax on full retail) and it says that when it arrives I then pay for the phone and apply any trade in balances to pay down the phone. I even confirmed in store.
New Member
Posts: 6
Registered: ‎12-05-2014

Re: Samsung Galaxy S10 Series and Watch Active FAQ

I pre-ordered on-line  for store pickup. Why would the option to "pre-order online" advertise $650 savings if you couldn't use it to trade in? I understand if I did a straight home-delivery because there would be no option to trade my phone.  I did the IN-STORE PICKUP OPTION for that reason as it said I had to do the trade in-store. Why didn't the store tell me I couldn't do this when I came in? I was there the next day after ordering. Will I be able to GO TO THE STORE WITH MY PRE-ORDER CONFIRMATION, TRADE IN MY GS9+, GET THE GIFT CARD, THEN COMPLETE THE TRANSACTION ON MY PHONE THAT DAY AS I HAVEN'T YET PAID FOR THE PHONE, only the tax. 

 

 
 
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1$0.00
 
 
Estimated Pickup Date: 
 
Fri 3/8 
 
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