Android, iOS & Mobile Phones

[Faith-BBY Senior Social Media Specialist]

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Samsung Galaxy Note9 FAQ

Get the ultimate phone performance at the right price with the new Samsung Galaxy Note9 at Best Buy.

What are some of the key qualities of the Samsung Galaxy Note9?

• Introducing a powerful, long-lasting, all-day battery. It is the largest battery in a Note, ever. When you have a long-lasting battery, you really can go all day and all night.*
• *This is based on average battery life under typical usage conditions. Average expected performance based on typical use. Actual battery life depends on factors such as network, features selected, frequency of calls, and voice, data, and other application-usage patterns. Results may vary. 
• Bigger storage. With size options starting at 128GB, the Galaxy Note9 has twice as much storage as the Note8, which means more music, more videos, more pictures, and less worry when it comes to space on your phone. With this phone, you can store more and delete less.
• The Galaxy Note9 gives you a quick network connection for incredibly fast streaming and downloading, so you can do more, uninterrupted. The Galaxy Note9 has a cutting edge-modem for remarkably fast downloads and uploads.*
• *Faster capability in comparison to any other smartphone without a Cat.18 modem. Subject to carrier capability and offerings. Check with carrier.
• The all-new S Pen, now with intelligence for ultimate control. While it is still amazing on the screen, the S Pen has more power off screen. With the new S Pen, you can remotely control different applications, like using the S Pen to capture shots from far away, scroll, play music and stop/start recording video.
• The camera adapts like the human eye for spectacular shots, day or night. This means the revolutionary Dual Aperture lens self-adapts between f/1.5 and f/2.4 apertures depending on available light, so you get beautiful photos in any light.*
• *The Dual Aperture supports f/1.5 and f/2.4 mode. Dual Aperture is installed on the camera. 
• With a 6.4” screen, the Galaxy Note9 has the largest screen of any Galaxy phone. Perfect for gaming and streaming, this Super AMOLED display is bigger than ever before.

Which colors of the Samsung Galaxy Note9 will Best Buy carry?

• The Samsung Galaxy Note9 will be available in Blue Ocean, Lavendar Purple, Cloud Silver, Midnight Black. 

What is the color of the pen for the Blue Ocean Galaxy Note9?

• The blue phone will have a yellow pen.

What is the color of the pen for the Lavendar Purple Galaxy Note9?

• The purple phone will have a purple pen.

When will I be able to pre-order the Blue Ocean & Lavendar Purple Samsung Galaxy Note9 from Best Buy?

• Pre-orders began on August 10 at 12:01 a.m. ET. The release date of the Samsung Galaxy Note9 is August 24.

When will the Cloud Silver Note9 be available?

• The Cloud Silver Note9 will be available beginning on October 5.

When will the Midnight Black Note9 be available?

• The 128GB Midnight Black Note9 will be available beginning on October 12. The 512GB Midnight Black Note9 will be available beginning on October 26.

What memory sizes will the Samsung Galaxy Note9 be available at Best Buy?

• Best Buy will offer the Samsung Galaxy Note9 in 128 & 512 gigabytes.

On what carriers will the Samsung Galaxy Note9 be available?

• We will be offering the Samsung Galaxy Note9 across Verizon, Sprint, and AT&T. Additionally, we will be offering it unlocked. This means at Best Buy you will have the freedom to find the perfect carrier and plan that works for your individual needs.

Will all Best Buy stores carry the new Samsung Galaxy Note9?

• Yes, but availability by model may be limited. Be sure to reserve yours today by pre-ordering online here or by visiting your local store.

Are all stores receiving product for launch day?

• Specific product model availability and quantities may vary by store. With a pre-order, we will be sure to let you know via e-mail once your Samsung Galaxy Note9 is available for pickup.

What time are Best Buy opening for the Samsung Galaxy Note9 launch?

• Most stores will open at their usual time. You should have the option to schedule an appointment to pick up your phone once you receive notification that it is available.

I never received an email notification that my Samsung Galaxy Note9 is ready to be picked up on the date of release, even though I pre-ordered it?

• If you haven't received an email notification that your Samsung Galaxy Note9 is ready to be picked up, please wait until you do receive that email notification before heading to your local Best Buy store to pick up your new phone.

When will Best Buy stores receive additional inventory?

• Specific model availability and quantities will vary by store. Stores will continue to receive shipments of inventory on an ongoing basis. You can check with your local stores and BestBuy.com (here) for updates on product availability.

Will the Samsung Galaxy Note9 be available on BestBuy.com?

• It sure will! That said, make sure you pre-order as soon as possible as availability by model may vary. You can start pre-ordering by visiting us here.

When can I expect to receive a pre-ordered Samsung Galaxy Note9?

• Pre-orders for the Samsung Galaxy Note9 will be filled in the order pre-orders are received as inventory arrives beginning on August 24.

Can I have the Samsung Galaxy Note9 order on BestBuy.com shipped to my home?

• Yes, provided it is available on BestBuy.com.

Total Tech Support 

• Save 20% on Geek Squad Protection with a Total Tech Support membership. 
• The heart of Total Tech Support gives you unlimited support for all your tech and appliances, no matter where you purchased them.
• Not sure you are ready for all the new tech that the Samsung Galaxy Note9 offers? We’ll help you use it.
• With unlimited support for all your tech and appliances, we are here in the store, over the phone and 24/7 online to answer your questions and help you use your device.
• Learn more about Total Tech Support here. 

Geek Squad® Complete Protection

•  Protect your new Samsung Galaxy Note9 against drops, spills, loss, theft and more for just $10.99 a month.
  • Each claim is subject to a service fee or deductible. 

• Learn more about Geek Squad Protection here.

This FAQ thread is intended for questions regarding the Samsung Galaxy Note9. If you have concerns, please create a separate thread in the appropriate section of our forums.

For additional information as it becomes available, stay tuned to this thread.

© 2018 Samsung Electronics America, Inc. Samsung, and Galaxy Note are registered trademarks of Samsung Electronics Co., Ltd. Screen images simulated. All other brand, product, and service names and logos are marks and/or registered trademarks of their respective owners.

[Wai]

Two questions: 

1. How do I get the offer? When I try to pre-order on BestBuy.com, I don't see it saying that I will get a second phone. I chose Add a Line to my Verizon account and all I see is the monthly cost for the phone, an activation fee, and taxes for 1 phone.

2. Is the second phone just a phone without needing service? I don't see the fine print anywhere saying that it needs to be a tied to a line.

Thanks for your reply in advance.

[Faith-BBY Senior Social Media Specialist]

Hey Wai,

The get one phone for Verizon does also have to be put onto a Verizon Device Payment plan as noted in the terms and conditions. Savings will be deducted off the full total price of the device and will be reflected in reduced monthly payments over the life of the device. The life of the device is the length of the Verizon Device Payment set up on your account. Somewhere between one to three billing cycles, you will begin to receive the above-described bill credit from Verizon.

You will need to add the second device to your cart. At least one of the two lines must be a new or add-line. So, if you are brand new to Verizon, not to worry as both lines will be new lines. If you are a current Verizon customer, you will need to add a new line to your account.

At the checkout of both devices, you may be charged the tax due on both devices. You may also be charged the up to a $30 activation fee on both devices.

Let us know if you have any additional questions,
.

[Tameem]

How come I am not able to pre order the unlocked version in store?

[Faith-BBY Senior Social Media Specialist]

Hey Tameem,

I was able to confirm that our stores should be able to pre-order the 128GB unlocked version for you, assuming they have not reached their maximum number of pre-orders for the one you are interested in receiving.

If you are interested in the 512GB model, that is only available in select stores but may be pre-ordered online.

[Colton]

Hi there,

I put in an order a couple days ago for the 128GB AT&T Note 9, which said it should be available on release of August 24th. I cancelled my 128GB order a little bit ago and decided to upgrade to the 512GB instead and noticed that, while it still lets me preorder, where it said the "Available for pickup on August 24th" for the 128GB now says "Available to preorder - we'll let you know when it's ready to ship" instead for the 512GB (though the option to preorder is still there).

I'm not sure if this is just a technical issue because other carriers have the Preorder option greyed out indicating that they're sold out. Or is AT&T/Best Buy taking preorders beyond available stock? I don't want to preorder the 512GB and find out that I won't receive it until weeks later, or to preorder the 128GB and find out the "We'll let you know when it's ready to ship" was just a placeholder or technical issue. 

Thanks for your time!

[Faith-BBY Senior Social Media Specialist]

Hey Colton,

We are anticipating being in limited supply of the 512GB at release and would not be able to guarantee release day shipping at this time. It is possible that you will not receive the 512GB version on the actual release date but instead in the weeks following.


.

[Tameem]

Ok I was able to pre order the phone however I'm still confused as to how the trade in for 450 works? Does that promotion begin as soon as the phone comes out? Best buy trade in estimator doesnt even have my phone as an option even tho the T and C states the S9 is one of the qualifying phones for 450. Mine is unlocked btw and it's not even one of the options

[ZackNebbaki]

I am planning to pre-order the Note 9 via bestbuy.com. There is a trade-in offer which gives me $450 for my Galaxy S8. Do I have to go the store for the trade or is there an option on the site?

Thanks

[Faith-BBY Senior Social Media Specialist]

Hey Tameem and Zack,

The save up to $450 with qualifying trade-in and Galaxy Note9 pre-order* promotion is valid in stores only as called out in the terms and conditions of the offer. This promotion will begin on release day.