10-13-2016 08:12 PM
10-14-2016 02:33 PM
The store is correct that they should not be placing a hold on either of these models in their store. You could just return the Note 7 and hen purchase whatever phone you want on BestBuy.com. With that said you could be waiting a bit to receive the new phone as most Note 7 owners are opting to replace their Note 7 with one of the two models you mentioned.
10-16-2016 09:03 AM
10-17-2016 11:47 AM
Does this include the Samsung Gear VR which I no longer need (and is no longer compatible) since no longer have a Samsung phone?
The Samsung Gear VR is not a Note 7 accessory, and would need to be returned or exchanged within 15 days from the date you took possession of it.