09-02-2016 02:25 PM - edited 09-06-2016 08:29 AM
Thank you all for your patience as we are awaiting news on the Samsung Galaxy Note7 product withdrawal. With everyone being so incredibly excited for this release, I'm sure news of this withdrawal was quite disappointing and disconcerting. We are still awaiting information from Samsung regarding how this will be handled and processed. Keep an eye on BestBuy.com for more information..
For those of you who are within our 14 day Return & Exchange Promise for cell phones, you should feel welcome to return the device if you are not comfortable with keeping it. Currently, we are waiving restocking fees for Note7 returns. Furthermore, please know that you should not be required to return the watch or memory card. However, the waiving of activation fees will ultimately be up to your carrier and may vary from one to another.
For those of you that were still awaiting pre-orders and reservations, these are likely to be cancelled as we are no longer going to be fulfilling orders or selling the devices at this time.
UPDATE: Best Buy will be taking returns on the Note7 beyond the 14 day return/exchange period. For more information on the Galaxy Note7 Exchange Program, please go here on BestBuy.com.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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09-05-2016 06:12 PM
09-08-2016 12:35 AM
09-08-2016 08:12 AM
Yes, we should still be taking returns and exchanges beyond the 14 day period for Galaxy Note7 devices. I would encourage you to submit your email address on our Galaxy Note7 Exchange Program page to receive more information on the availability of the new Note7 devices.
09-10-2016 10:42 AM
09-12-2016 08:09 AM
Hi there EfPanda,
You should be able to return your Note7 for a Samsung Galaxy S7 or S7 edge and receive replacements for your Note7-specific accessories. Alternatively, you may return your Note7 for a full refund which would allow you to purchase another device of your choice, such as the iPhone 6.
09-12-2016 03:08 PM
09-12-2016 03:34 PM
It is currently my understanding that we should be able to accept the Note7 without exchanging S-PEN. Also, per our Galaxy Note7 Exchange Program page, we should be accepting Note7 accessories for returns or exchanges beyond the 14-day return period as well.