08-07-2019 06:49 PM - edited 08-22-2019 05:03 PM
Samsung Galaxy Note10 FAQ
This FAQ is dynamic and will be updated frequently as information becomes available. In order to subscribe to the RSS feed for this FAQ click on the Topic Options drop-down above.
With Galaxy Note10, Samsung hasn’t just made a new smartphone. They’ve designed a computer that’s a gaming console, that’s a film studio, and an intelligent pen, all in one device.
What new phones are coming out?
Samsung Note10 Series Features
1.Based on average battery life under typical usage conditions. Average expected performance based on typical use. Actual battery life depends on factors such as network, features selected, frequency of calls, and voice, data, and other application usage patterns. Results may vary.
Power of the Pen
Gesture to command, without touching your phone.
Power of the Creation - Like a pro studio in your pocket.
Real-world depth for perfect video.
Precision sound recording.
Like a pro-grade stuido in your pocket.
When will I be able to pre-order the new Samsung Galaxy Note10 Series from Best Buy?
Which colors of the Samsung Galaxy Note10 will Best Buy carry?
What colors will the Samsung Galaxy Note10+ will Best Buy carry?
What memory sizes will the Samsung Galaxy Note10 be available at Best Buy?
What memory sizes will the Samsung Galaxy Note10+ be available at Best Buy?
On what carriers will the Samsung Galaxy Note10 Series be available?
Will all Best Buy stores carry the new Samsung Galaxy Note10 Series?
Are all stores receiving product for launch day?
What time is Best Buy opening for the Samsung Galaxy Note10 Series launch?
I never received an email notification that my Samsung Galaxy Note10 Series phone is ready to be picked up on the date of release, even though I pre-ordered it?
When will Best Buy stores receive additional inventory?
Will the Samsung Galaxy Note10 Series be available on BestBuy.com?
When can I expect to receive a pre-ordered Samsung Galaxy Note10 Series?
Can I have the Samsung Galaxy Note10 Series order on BestBuy.com shipped to my home?
Can you tell me more about the Samsung and Spotify Premium promotion that was able to those who pre-ordered through Best Buy?
Terms and conditions apply.
3. 18+ & 50 US/DC/PR/USVI only. From 8/8/19–8/22/19, pre-order and purchase a Samsung Galaxy Note10, Note10+ or Note10+ 5G on device installment plan, 2-year contract plan, lease or outright purchase at full retail price (“Qualifying Purchase”), & receive either (i) a $100 Samsung Digital Coupon Code (Note10 purchases), or (ii) a $150 Samsung Digital Coupon Code (Note10+ and Note10+ 5G purchases) (“Gift”). Only available while supplies last. By 9/20/19, using your Qualifying Purchase device, follow instructions on the Shop Samsung app (“App”) to submit required info. Gifts will be e-mailed approx. 6-8 weeks after verification of Qualifying. Only 42,000 $100 Samsung Digital Coupon Codes and 167,000 $150 Samsung Digital Coupon Codes available. Samsung Digital Coupon Codes are valid only at www.Samsung.com or in the App for use toward an eligible purchase, and valid through 12/20/19. Gifts subject to availability and are non-transferrable. Limit 1 Gift per Qualifying Purchase. Void where prohibited or restricted by law. Additional restrictions apply. Offer subject to additional terms. Samsung reserves the right to modify or discontinue offer at any time by posting notice on the app or website. The Spotify Premium and Samsung New 6 Month Free Trial Offer subject to additional terms.
Geek Squad® Complete Protection
Total Tech Support
This FAQ thread is intended for questions regarding the Samsung Galaxy Note10 and Note10+. If you have other concerns, please create a separate thread in the appropriate section of our forums.
This thread is subject to change at any time. For additional information as it becomes available, stay tuned to here.
For the most up to date promotions and terms and conditions please visit this link.
*Geek Squad Protection Plans must be purchased with the product, or within 15 days by visiting a store. Geek Squad Protection Plans are available at a variety of prices and coverage levels. Please refer to the actual terms and conditions for a complete description of the limitations of each offer.
© 2019 Samsung Electronics America, Inc. Samsung, and Note are registered trademarks of Samsung Electronics Co., Ltd. Screen images simulated. Appearance of devices may vary. All other brand, product, and service names and logos are marks and/or registered trademarks of their respective owners.
08-10-2019 06:33 AM
08-10-2019 01:42 PM
Hi guys, something in the fine print got me curious...
"4. Valid through 8/22/19 or until release date of phone, whichever is earlier. Valid only on in-store trade-in of a smartphone in good working condition. Must pre-order, trade in an eligible device and activate a Samsung Galaxy Note10 or Note10+. Activation not required for unlocked trade-in savings. Upon trade-in of an eligible device, customer will receive value toward a new device. For unlocked phones and one-time payment, this value will be a Best Buy gift card, which cannot be applied to your Note10 or Note10+ purchase."
So, if I'm reading it correctly... If I want to buy an unlocked phone, I can't use the trade in value to cover a portion of the new phone. I can get a Gift Card for looks like $700 (Galaxy S10), but I have to just spend it on something else?
Seems a little bit inconvenient. But maybe ok as I'm interested in a Tab S6 too.
And a second question, what if I then decide I want another model or color, or don't want the phone at all. If I return it, what happens to that Gift Card? Do I just keep it since I've traded in a phone? Or if I buy a tablet when it comes out? Basically will anything prevent me from returning the phone and keeping the trade-in value.
08-10-2019 05:05 PM - last edited on 08-10-2019 05:23 PM by Faith-BBY
Thank you for reaching out!
There is a high level of demand for the Note10 and Note10+ right now, as expected. As of the time of this writing, we do not have any information available on this color variant. Should that ever change, we'll be sure to update our site.
08-14-2019 12:42 PM
08-14-2019 03:39 PM
Thanks for your question about the Trade-In promotion with the new Note 10!
If you're looking at getting an unlocked phone, any phone that you trade in would then be exchanged for a Best Buy gift card. This gift card wouldn't be able to be used on the purchase of the phone, but it could be used on that tablet that you said you were interested in getting.
For more specifics on how the return would look, we suggest speaking to your local Customer Service Specialist so they can explain all of the details hands on.
I hope this helps!
08-16-2019 11:16 AM
Welcome to the Community Forums!
The Note 10 looks like it's going to be an amazing phone, and it seems like everybody wants to get their hands on it. Being able to take advantage of a great promotion is a fantastic way to also save a few dollars while getting the latest and greatest device, and I'd be happy to help answer your question for you in regard to the Trade-In process.
It appears that the promotion for the savings on the Unlocked Note 10 will need to be completed before the promotional time frame ends on August 22 or when the phone releases, whichever comes earlier. As a suggestion, I would recommend having your phone backed up so that all of your data can be transferred to your new Note 10. For additional details, I would suggest partnering with your local store to discuss the process of trading in the phone before it is released to take advantage of this promotion.
08-16-2019 04:53 PM - last edited on 08-20-2019 06:32 PM by Faith-BBY
Just wanted to let you know that the Aura Blue model on AT&T is now available for pre-order. You can check it out by following the link below.
08-21-2019 01:28 PM
08-22-2019 05:20 PM
Hi there, fparri,
Thank you for reaching out!
At this time, we recommend keeping an eye on your email address as we should be sending out any order updates via email as soon as we have more information about your order.