Android, iOS & Mobile Phones

[Faith-BBY Senior Social Media Specialist]

Samsung Galaxy Note10 FAQ

This FAQ is dynamic and will be updated frequently as information becomes available. In order to subscribe to the RSS feed for this FAQ click on the Topic Options drop-down above.

With Galaxy Note10, Samsung hasn’t just made a new smartphone. They’ve designed a computer that’s a gaming console, that’s a film studio, and an intelligent pen, all in one device.

What new phones are coming out?

• Note10
• Note10+ 
• Note10+ 5G

Samsung Note10 Series Features

• The intelligent battery can power through every scroll, click, call, tap, playlist, and season finale you can throw at it.¹

  1.Based on average battery life under typical usage conditions. Average expected performance based on typical use. Actual battery life depends on factors such as network, features selected, frequency of calls, and voice, data, and other application usage patterns. Results may vary.  

• Superfast Charge so you get hours of power from minutes of charge.²
  2. When using the included charger and cable.  
• Wireless Powershare, allowing you to share your battery with your friends or power up your Buds on the go. 
  3. Wireless PowerShare limited to Samsung or other brand smartphones and accessories with WPC Qi wireless charging. Check samsung.com for compatibility. May not work with certain accessories, covers, or other brand devices. May affect call reception or data services, depending on your network environment. Speed and power efficiency of charge varies by device. By going to samsung.com, you are leaving BestBuy.com and entering a site hosted and operated by Samsung. Please review their Privacy Policy. Different terms and conditions may apply.
• Carry the storage of a laptop in your pocket with massive storage out of the box and expandable memory on the Note10+.
• Immerse yourself in entertainment with a nearly bezel-less Cinematic Infinity Display. 
• With a streamlined design, the USB-C jack is both the charging port and headphone jack, all in one. 

Power of the Pen

Air gestures, remote photos and handwriting-to-text, in one magic wand.

• The closest thing to a magic wand for your smartphone, S Pen is a remote control for your device, with air gestures, remote shutter button for perfect photos, precision clipping and editing, and seamless handwriting-to-text conversion.

Gesture to command, without touching your phone.

• Use S Pen as a remote for Galaxy Note10 while you’re working or working out – take a picture hands-free, change the track on a playlist from the treadmill, or flip through slides in a presentation, all from a distance.

Power of the Creation - Like a pro studio in your pocket. 

Real-world depth for perfect video.

• Galaxy Note10’s pro-grade camera captures live video bokeh, giving real-life depth to every frame you shoot –
  so you can get perfect content to share with friends
  and followers.

Precision sound recording. 

• Capture the sound that’s in frame with three Audio Zoom mics. Where typical devices record all surrounding noises, Audio Zoom uses three separate mics to capture sound within the field of view in which you’re capturing video. As you zoom, the range of sound capture refocuses.

Like a pro-grade stuido in your pocket. 

• High-powered pro lenses in your pocket mean beautiful portraits, stunning landscapes and crisp super-closeups in any light. Plus S Pen allows you to switch lenses and capture remotely.

When will I be able to pre-order the new Samsung Galaxy Note10 Series from Best Buy?

• Pre-orders began on August 8, 2019.

 Which colors of the Samsung Galaxy Note10 will Best Buy carry?

• The Samsung Galaxy Note10 will be available in Aura White, Aura Glow, Aura Blue and Aura Black.

What colors will the Samsung Galaxy Note10+ will Best Buy carry?

• The Samsung Galaxy Note10+ will be available in Aura White, Aura Glow, Aura Black, Best Buy and Samsung.com exclusive color, Aura Blue.

What memory sizes will the Samsung Galaxy Note10 be available at Best Buy?

• All colors listed will be available in 256GB of storage with 8GB of RAM or 512GB of storage and 8GB of RAM. 

What memory sizes will the Samsung Galaxy Note10+ be available at Best Buy?

• All colors listed will be available in 256GB of storage with 12GB of RAM or 512GB of storage and 12GB of RAM. The Note10+ does support a MicroSD up to 512GB. 

On what carriers will the Samsung Galaxy Note10 Series be available?

• While color and memory options availability may vary by carrier, we will be offering the Samsung Galaxy Note10 and Note10+ unlocked and on Verizon, Sprint, and AT&T. This means at Best Buy you will have the freedom to find the perfect carrier and plan that works for your individual needs. The Note10+ 5G is only available on Verizon. 

 Will all Best Buy stores carry the new Samsung Galaxy Note10 Series?

• Yes, but availability by model may be limited. Be sure to reserve yours today by pre-ordering online here or by visiting your local store.

Are all stores receiving product for launch day?

• Specific product model availability and quantities may vary by store. With a pre-order, we will be sure to let you know via e-mail once your Samsung Galaxy Note10 Series is available for pickup.

What time is Best Buy opening for the Samsung Galaxy Note10 Series launch?

• Most stores will open at their usual time. You should have the option to schedule an appointment to pick up your phone once you receive notification that it is available.

I never received an email notification that my Samsung Galaxy Note10 Series phone is ready to be picked up on the date of release, even though I pre-ordered it?

• If you haven't received an email notification that your Samsung Galaxy Note10 Series phone is ready to be picked up. Please wait until you do receive that email notification before heading to your local Best Buy store to pick up your new phone.

When will Best Buy stores receive additional inventory?

• Specific model availability and quantities will vary by store. Stores will continue to receive shipments of inventory on an ongoing basis. You can check with your local stores and BestBuy.com (here) for updates on product availability.

 Will the Samsung Galaxy Note10 Series be available on BestBuy.com?

• It sure will! That said, make sure you pre-order as soon as possible as availability by model may vary. You can start pre-ordering by visiting us here.

When can I expect to receive a pre-ordered Samsung Galaxy Note10 Series?

• Pre-orders for the Samsung Galaxy Note10 will be filled in the order pre-orders are received as inventory arrives beginning on August 23.   

Can I have the Samsung Galaxy Note10 Series order on BestBuy.com shipped to my home?

• Yes, provided it is available on BestBuy.com.

Can you tell me more about the Samsung and Spotify Premium promotion that was able to those who pre-ordered through Best Buy? 

• Sure thing! The promotion was that pre-order customers could get up to a $150 Samsung credit and six months of Spotify Premium.³
  

  Terms and conditions apply.
  3. 18+ & 50 US/DC/PR/USVI only. From 8/8/19–8/22/19, pre-order and purchase a Samsung Galaxy Note10, Note10+ or Note10+ 5G on device installment plan, 2-year contract plan, lease or outright purchase at full retail price (“Qualifying Purchase”), & receive either (i) a $100 Samsung Digital Coupon Code (Note10 purchases), or (ii) a $150 Samsung Digital Coupon Code (Note10+ and Note10+ 5G purchases) (“Gift”). Only available while supplies last. By 9/20/19, using your Qualifying Purchase device, follow instructions on the Shop Samsung app (“App”) to submit required info. Gifts will be e-mailed approx. 6-8 weeks after verification of Qualifying. Only 42,000 $100 Samsung Digital Coupon Codes and 167,000 $150 Samsung Digital Coupon Codes available. Samsung Digital Coupon Codes are valid only at www.Samsung.com or in the App for use toward an eligible purchase, and valid through 12/20/19. Gifts subject to availability and are non-transferrable. Limit 1 Gift per Qualifying Purchase. Void where prohibited or restricted by law. Additional restrictions apply. Offer subject to additional terms. Samsung reserves the right to modify or discontinue offer at any time by posting notice on the app or website. The Spotify Premium and Samsung New 6 Month Free Trial Offer subject to additional terms. 
  

  • SAMSUNG CREDITS REDEMPTION OFFER:
    How to redeem the Samsung credits offer if you pre-ordered a Galaxy Note10, Note10+ or Note10+ 5G:
    1. Download and install the Shop Samsung app on your Galaxy Note10, Note10+ or Note10+ 5G from the Galaxy Store or the Google Play Store.
    2. Open the Shop Samsung app and tap the Menu icon on top left > select My Inbox > tap SEE IF I'M ELIGIBLE for this offer.
    3. Tap ALLOW when prompted to allow Shop Samsung to make and manage phone calls and access your contacts.
    4. Tap REGISTER NOW for this offer.
    5. Tap OK when prompted to sign in to your Samsung Account to redeem the offer.
    7. If you are not signed in to your Samsung Account on your device, you will be prompted to sign in or create an account. Otherwise, you will be automatically signed in to your Samsung Account on the Shop Samsung app. Fill out the required information, and if prompted, upload receipt/proof of pre-order with your pre-order date visible by 11:59:59 p.m. ET on 9/20/19.
    
  • SPOTIFY PREMIUM 6-MONTH FREE TRIAL OFFER:
    *PLEASE READ THESE TERMS CAREFULLY AND IN FULL. THEY CONTAIN CERTAIN CONDITIONS AND RESTRICTIONS ON THE AVAILABILITY AND USE OF THE PREMIUM AND SAMSUNG 6-MONTH FREE TRIAL OFFER, INCLUDING WHAT HAPPENS AFTER YOUR FREE TRIAL PERIOD ENDS.
    1.Introduction.
    This Spotify Premium and Samsung New 6-month Free Trial Offer (the "Premium and Samsung 6-month Trial Offer") is made available by Spotify (as defined in the Spotify Terms and Conditions of Use ("Spotify Terms of Use") at https://www.spotify.com/us/legal/end-user-agreement/.
    2. The offer.
    The Premium and Samsung 6-month Trial Offer entitles you to access Spotify Premium — a form of Paid Subscription, as defined in the Spotify Terms of Use, (the "Spotify Premium Service"):
    (A) for an initial six (6) calendar month trial period (the "Free Trial Period"); and (B) without charge, from the moment that you activate the Free Trial Period by submitting valid payment details that are accepted by Spotify. The Premium and Samsung 6-month Trial Offer does not permit or provide access to any additional third-party goods or services that may be made available with subscriptions to any Spotify Premium product during the Free Trial Period.
    By submitting your payment details: (i) you accept and agree to these terms and conditions (the "Premium and Samsung 6-month Trial Offer Terms"); and (ii) acknowledge and agree to the Spotify Terms of Use. All information collected by Spotify under this Premium and Samsung 6-month Trial Offer will be processed in accordance with Spotify's Privacy Policy found at https://www.spotify.com/us/legal/privacy-policy/. The Premium and Samsung 6-month Trial Offer is available in the USA only.
    3. Duration and cancellation.
    After the Free Trial Period, you will automatically be charged the then-current monthly price of Spotify Premium and the payment method you provided will automatically be charged that amount unless you cancel prior to the end of the Free Trial Period. If you cancel, you will lose access to Spotify Premium and your Spotify account will switch to a Spotify Free account at the end of the Free Trial Period.
    To cancel, you must log into your Spotify account and follow the prompts on the Account page or go to https://support.spotify.com/us/article/how-to-cancel-your-subscription/plain and follow the instructions. You may also delete your Spotify account at any time.
    This Premium and Samsung 6-month Trial Offer is available for a limited period only and must be redeemed before any applicable date advertised. Spotify reserves the right to modify or to earlier terminate this Premium and Samsung 6-month Trial Offer at any time and for any reason. After such time, Spotify shall not be obligated to redeem any further attempts to take up this offer.
    4. Eligibility.
    In order to receive this Premium and Samsung 6-month Trial Offer, users must satisfy the conditions listed at 4(A)-(D) below (each an "Eligible User"). You must:
    (A). be new to the Spotify Premium Service. If you have subscribed to either the Spotify Premium Service or Unlimited service or have taken a trial or introductory offer previously, you are ineligible for this offer;
    (B). have purchased in the USA, and are the current owner of, an Eligible Samsung Device, where "Eligible Samsung Device" means a newly purchased Samsung Galaxy S10 model cell phone that contains a pre-installed Spotify mobile application. Spotify may, from time-to-time and at its discretion, designate additional Samsung devices, that are newly purchased in the USA and contain a pre-installed Spotify mobile application, as Eligible Samsung Devices;
    (C). provide Spotify with a valid and current payment method that is approved by Spotify. Neither prepaid cards nor Spotify gift cards can be used as a valid payment method for this offer; and
    (D). provide the payment method in section 4(C) directly to Spotify and not through a third party (e.g., not through a cable or telecommunications provider). Eligible Users may only redeem the Premium and Samsung 6-month Trial Offer once — previous users may not redeem the offer again.
    5. Redemption.
    In order to redeem this Premium and Samsung 6-month Trial Offer, Eligible Users must open the Spotify mobile app in their Eligible Samsung Device and access the Spotify Premium destination tab in their Spotify mobile app (the "Premium Destination Tab"). Once in the Premium Destination Tab, Eligible Users can complete the process of redeeming the Premium and Samsung 6-month Trial Offer and will be asked to enter their payment details.
    If you cannot see the Premium Destination Tab in your Spotify mobile app, you will need to update your version of the app.
    6. Payment.
    For those Premium and Samsung 6-month Trial Offer subscribers who become paying subscribers to the Spotify Premium Service after their Free Trial Period has ended: if Spotify increases its monthly fee for the Spotify Premium Service in the future, we will provide you notice and an opportunity to cancel. If not canceled, price changes will take effect at the start of the next billing cycle following the date of the price change. You can cancel your subscription to the Spotify Premium Service at any time prior to the commencement of the new billing cycle. By not canceling and continuing to use the Spotify Premium Service after the price change takes effect, you agree to be charged the new price.
    Contracting entity:
    Spotify USA Inc.
    4 World Trade Center, 150 Greenwich Street, 62nd Floor,
    New York, NY 10007 USA

Geek Squad^® Complete Protection

• Protect your new Samsung Galaxy Note10 against drops, spills, loss, theft and more for just $10.99 a month.*
• Learn more about Geek Squad Complete Protection here.

Total Tech Support 

• The heart of Total Tech Support gives you unlimited support for all your tech and appliances, no matter where you purchased them.
• With unlimited support for all your tech and appliances, we are here in the store, over the phone and 24/7 online to answer your questions and help you use your device.
• Learn more about Total Tech Support here. 

This FAQ thread is intended for questions regarding the Samsung Galaxy Note10 and Note10+.  If you have other concerns, please create a separate thread in the appropriate section of our forums.

This thread is subject to change at any time. For additional information as it becomes available, stay tuned to here.

For the most up to date promotions and terms and conditions please visit this link.

*Geek Squad Protection Plans must be purchased with the product, or within 15 days by visiting a store. Geek Squad Protection Plans are available at a variety of prices and coverage levels. Please refer to the actual terms and conditions for a complete description of the limitations of each offer.

© 2019 Samsung Electronics America, Inc. Samsung, and Note are registered trademarks of Samsung Electronics Co., Ltd. Screen images simulated. Appearance of devices may vary. All other brand, product, and service names and logos are marks and/or registered trademarks of their respective owners.

[fparri]

When will the aura blue color be available for at&t? I have been checking since preorder and it has never been available. It has never been available on Samsung's site either.

[drumn_bass]

Hi guys, something in the fine print got me curious...

"4. Valid through 8/22/19 or until release date of phone, whichever is earlier. Valid only on in-store trade-in of a smartphone in good working condition. Must pre-order, trade in an eligible device and activate a Samsung Galaxy Note10 or Note10+. Activation not required for unlocked trade-in savings. Upon trade-in of an eligible device, customer will receive value toward a new device. For unlocked phones and one-time payment, this value will be a Best Buy gift card, which cannot be applied to your Note10 or Note10+ purchase."

So, if I'm reading it correctly... If I want to buy an unlocked phone, I can't use the trade in value to cover a portion of the new phone. I can get a Gift Card for looks like $700 (Galaxy S10), but I have to just spend it on something else?

Seems a little bit inconvenient. But maybe ok as I'm interested in a Tab S6 too.

And a second question, what if I then decide I want another model or color, or don't want the phone at all. If I return it, what happens to that Gift Card? Do I just keep it since I've traded in a phone? Or if I buy a tablet when it comes out? Basically will anything prevent me from returning the phone and keeping the trade-in value.

Thanks

[Dave-BBY Retired: Social Media Specialist]

Hello, fparri,

Thank you for reaching out!

There is a high level of demand for the Note10 and Note10+ right now, as expected. As of the time of this writing, we do not have any information available on this color variant. Should that ever change, we'll be sure to update our site.

Best,

[Oz344]

Hello,

I would like to get some clarification on the Note 10 trade in offer. I would like to pre order a note 10 plus unlocked and trade in a note 9. Since the phone will arrive on 8/23, I will require some time to transfer my data from the note 9.

The question is, how long do I have to go to a physical Best Buy location and trade in my note 9 for the $600 that is currently listed on your website?

[Cameron-BBY Retired: Social Media Specialist]

Hey, drumn_bass, 

Thanks for your question about the Trade-In promotion with the new Note 10! 

If you're looking at getting an unlocked phone, any phone that you trade in would then be exchanged for a Best Buy gift card. This gift card wouldn't be able to be used on the purchase of the phone, but it could be used on that tablet that you said you were interested in getting. 

For more specifics on how the return would look, we suggest speaking to your local Customer Service Specialist so they can explain all of the details hands on. 

I hope this helps!

[Cameron-BBY Retired: Social Media Specialist]

Hi, Oz344,

Welcome to the Community Forums!

The Note 10 looks like it's going to be an amazing phone, and it seems like everybody wants to get their hands on it. Being able to take advantage of a great promotion is a fantastic way to also save a few dollars while getting the latest and greatest device, and I'd be happy to help answer your question for you in regard to the Trade-In process. 

It appears that the promotion for the savings on the Unlocked Note 10 will need to be completed before the promotional time frame ends on August 22 or when the phone releases, whichever comes earlier. As a suggestion, I would recommend having your phone backed up so that all of your data can be transferred to your new Note 10. For additional details, I would suggest partnering with your local store to discuss the process of trading in the phone before it is released to take advantage of this promotion. 

Thank you,

[Dave-BBY Retired: Social Media Specialist]

Hello, @fparri,

Just wanted to let you know that the Aura Blue model on AT&T is now available for pre-order. You can check it out by following the link below.

Aura Blue Note10 - AT&T

Thanks,

[fparri]

I guess there still no word on when the Galaxy Note 10+ aura blue for at&t will be shipping out? I only ask because it says a signature is required and I will need to make arrangements.

[Vince-BBY Social Media Specialist]

Hi there, fparri,

Thank you for reaching out!

At this time, we recommend keeping an eye on your email address as we should be sending out any order updates via email as soon as we have more information about your order.

Sincerely,