Android, iOS & Mobile Phones

[Allan-BBY Senior Social Media Specialist]

This FAQ is dynamic and will be updated as new information becomes available.

Which models of the Samsung Galaxy Note 5 and S6 Edge+ will Best Buy carry?

• The Samsung Galaxy Note 5 will be available in Black Sapphire and White Pearl on all three carriers in 32 and 64GB.

• The Samsung Galaxy S6 Edge+ will be available in 32 GB and 64 GB models on all three carriers. It will be available in Black Sapphire or Gold Platinum.

On what carriers will the Samsung Galaxy Note 5 and S6 Edge+ be available?

• AT&T, Sprint and Verizon

When will I be able to purchase the Samsung Galaxy Note 5 and S6 Edge+ from Best Buy?

• Pre-orders are being taken as of today 8/13/2015

Will all stores carry the new phones?

• Yes

Are all stores receiving product for launch day?

• To Be Determined

Will the phones be available on BestBuy.com?

• Yes

What will the prices be for the Samsung Galaxy Note 5 and S6 Edge+?

• Current 2-year activation prices and Installment can be found here on BestBuy.com.
• Installment billing monthly cost varies by memory, term and carrier.

Can I Pre-order the Samsung Galaxy Note 5 and S6 Edge+?

• Pre-orders are open NOW in stores and on Bestbuy.com.

When can customers expect to receive a pre-ordered Samsung Galaxy Note 5 and/or S6 Edge+?

• Pre-orders should be available for pickup in stores on launch day   

How long do I have to pick up my pre-order placed in a store once I receive the notification it is ready to be picked up?

• You have 48 hours to pick up your order before the phone goes back into our general inventory

Are there any promotions that come with the launch of these phones?

• Yes, any pre-order placed on BestBuy.com will come with a free wireless charger.
• Any customer activating a Samsung Galaxy Note5/S6 Edge+ should receive a $200 Best Buy gift card when trading in a working smartphone. Keep in mind that pre-paid activations are not eligible for this promotion.