03-01-2018 11:47 PM
Anyone having issues with S9+ Verizon Lilac Purple upgrade says i have to pay full retail but if i change to black it works. Verizon telesales couldnt do purple either and verizon website is trying full retail on all.
03-02-2018 10:07 AM
Good morning everyone,
Ksefteri – Only pre-orders with a qualifying activation are eligible for the $100 savings.
drumn_bass – Currently I have yet to hear anything about when we are expecting to begin shipping S9/S9+ accessories.
ThomasJ.Romano – I’ll let my support team know that you were unable to add a protection plan to your purchase during the checkout process so it can get looked into!
Jesmann – Are you still experiencing issues creating an order for the VZW S9+ in purple?
03-02-2018 10:39 AM
03-02-2018 11:26 AM
I just got home from the store and I am completely disappointed in this whole thing. The extra $100 off in store was NOT AVAILABLE on an unlocked S9 or S9+!
To be eligible for the $100 in store today you are required to choose a carrier, a plan, AND pay the "carrier price" which in the case of ATT is 915 as compared to 849! so that is +$65 premium OVER MSRP. Not to mention activation fees.
thanks for wasting my time and making me go out in the middle of a winter storm to find this out instead of through this forum. What is the point of having a customer service online forum if you cant even give me a straight and correct answer?
You had one chance to make me a customer and you blew it.
03-02-2018 11:34 AM
03-02-2018 11:35 AM
I can understand the frustration, but to be fair, BestBuy.com makes it very clear that the $100 credit doesn't apply to the unlocked model. It's right on the top of the page. So to say they wasted your time and made you go out in the middle of a winter storm feels like a missplaced blame IMO. And it was made clear in this thread too.