Android, iOS & Mobile Phones

[drumn_bass]

Hi @MRED2

I don't work for BB, but I have some experience with phone carriers and here is my take...

You can order two phones and keep your phone numbers and plans. Best Buy can process an upgrade on your Verizon account just fine. Sounds like your phones are older and so you should have an upgrade available.

Your numbes will transfer to the new phones when BB activates them, yes.

Looks like Verizon has a $30 per line upgrade fee if you upgrade on the payment plan through VZ, it may be possible to avoid if you pay up front in full or buy them on a Best Buy credit.

You don't have to contact Verizon, Best Buy will take care of everything.

I'm glad you asked about the price, because this is where you would have been shocked... Verizon's version of the phone is actually the most expensive, the smaller Galaxy S9 is $800 on Verizon, so the price is $800 + Tax - $100. Or if you buy an unlocked version, it's $720 + Tax, but no $100 credit per Best Buy's fine print.

To get a $100 off, you have to preorder in store this Friday, it's one day only. 

d.

[DuaneDa'JokaLarmond]

Hi Javier,

I have a Galaxy S7 from Verizon. I plan on trading it it for $300 and taking advantage of the $100 savings during preorder on 3/2. Can I preorder online and take advantage of the $100 savings without having to stand in long lines at Best Buy? And will I be able to combine the $300 and $100 discount to the $800 S9 and only end up paying $400 plus original taxes?

[Javier-BBY Retired: Social Media Specialist]

MRED2,

If you have upgrades available, you are able to keep your existing numbers.

The entire activation process will be taken care of at your local store for in-store pre-orders or will arrive pre-activated if you choose shipping.

Each carrier has their own guidelines for activation fees. Consult your carrier for additional details on what those may be.

Contacting Verizon may or may not be necessary depending on if you activate in-store or in your home.

With no trade in, the pricing would be $100 off the retail price plus tax.

Respectfully,

[Javier-BBY Retired: Social Media Specialist]

DuaneDa’JokaLarmond,

You can absolutely create your pre-order online and take advantage of the $100 savings.

The trade-in credit and $100 savings are also stack-able!

Respectfully,

[ewilson248]

WAIT A MINUTE!!!    You stated eariler that the $100 off on Friday 3/2 was IN_STORE ONLY!!!

Now you say you can do it online!?!?!

[Javier-BBY Retired: Social Media Specialist]

ewilson248,

That is correct. The $100 savings is also valid for online pre-orders now.

Respectfully,

[ewilson248]

What time is the pre order available online? at 12:01am ? Will there be a limited amount of available pre orders online or in-store? Is it possible you will "sell out" of pre-preorders either online or in-store?

[Javier-BBY Retired: Social Media Specialist]

ewilson248,

Per the information listed on our homepage,

PRE-ORDER
STARTS
12:01 A.M. ET

As we only receive limited inventory, it is absolutely possible for pre-orders to sell out online and in-store. All products are sold on a first come first serve basis.

Respectfully,

[drumn_bass]

So is it the Trade In offer that's in store only? Or both can be processed online? 

My local Best Buy said they won't be taking any pre-orders as their location is closing at the end of this month. I already planned to order the phone from Samsung.com, but if I can do it with Best Buy online, I'd rather do that.

[Javier-BBY Retired: Social Media Specialist]

drumn_bass

Unfortunately the trade-in promotion would only be available for in store pre-orders. Customers pre-ordering online are only eligible for the $100 savings if created on 3/2.

Respectfully,