03-15-2018 05:49 PM
I preordered two (2) Samsung Galaxy S9 phones in store at Best Buy Mobile at 5:30 pm on March 2nd.
I received a call from Best Buy Mobile at 5:40 pm March 15th, advising I can pick up my phone on March 16th.
03-15-2018 05:53 PM
03-15-2018 09:03 PM
I pre-ordered my Galaxy S9+ at 12:02AM Eastern Time on March 2nd 2018. Suddenly today my pre-order has been cancelled for some sort of computer error... No explanation. Now I am being told that the only way I will get a new phone is to go to the store and hope they have one. What is the point in pre-ordering something if someone is just going to cancel it the night before??? Also now I just don't get the $100 discount for pre-order....
03-15-2018 09:23 PM
Bestbuys website is a mess. The homepage states status received. The next page says prepairing and when i click on the actual order it says ready for pickup on march 16. Dont know which one to believe.
03-16-2018 01:26 AM
03-16-2018 09:13 AM
03-16-2018 09:52 AM
Best Buy just cancelled my order after they setup an appointment with me to pick it up in-store today. They said it was because of some activation issue and miscommunication with Verizon. Why cancel my order?
Now, I of course can't get the $100 promotion for the Pre-order. This is kind of ridiculous.
03-16-2018 10:07 AM
in a similar boat - i preordered 3/1 and yesterday received an email from best buy regarding an activation issue. i called best buy immediately yesterday and provided them with any requested information and they escalated it to their mobile team (or something)
i did a follow-up call yesterday evening and they couldn't give me an exact status but claimed it would be ready for pickup today... fast forward to today and it's still in limbo. i am currently in their hold queue with 14 minutes to go.