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Regular Member
Posts: 41
Registered: ‎10-05-2014

Re: S9 | S9+ FAQ

@Allan-BBY it's OK the lost order mysterious showed up in UPS 31 hours later.  The other order was cancelled by Best Buy this morning due to the activation error and I had to place a new order through Verizon directly.  Hopefully I get both tomorrow.

New Member
Posts: 4
Registered: ‎03-15-2018

Re: S9+ pre order

Will I be advised if they don't have enough inventory or do i just assume they don't if I don't get an email? 

Posts: 8,998
Topics: 83
Kudos: 262
Blog Posts: 47
Solutions: 362
Registered: ‎09-29-2008

Re: S9 | S9+ FAQ

Hey Everyone,

 

I wanted to send this out as the release of these phones is tomorrow 3/16/2018. We are doing our best to get all preorders fulfilled by tomorrow, but it is possible some preorders won't get to the customer until a later date. Placing a preorder does not guarantee a customer will receive the item on the date of release, but instead puts them in line to receive the product. Inventory constraints, and other unforeseen circumstances, can cause a customer to receive their preorder after the date of release.

 

For preorders being picked up in a local Best Buy store please do not go to that store before you receive an email advising you your phone is ready to be picked up. Stores will be setting preordered phones aside for preorders throughout the day tomorrow, and just because you did not receive this email first-thing in the morning does not mean you will not receive this email later on in the day. Calling the store to find out the status of your preorder, prior to receiving this email, will not help; instead calling will only delay matters.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 8,998
Topics: 83
Kudos: 262
Blog Posts: 47
Solutions: 362
Registered: ‎09-29-2008

Re: S9+ pre order


@Gvl718 wrote:

Will I be advised if they don't have enough inventory or do i just assume they don't if I don't get an email? 


Hey Gvl718,

 

We would not be contacting you if this store does not get enough inventory to fulfill your preorder. I would assume they did not if you do not receive this email sometime tomorrow. With that said I have not heard of any inventory delays, and I would not worry about this.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎03-08-2018

Re: S9 | S9+ FAQ

Thank you for this update!

Mahalo
New Member
Posts: 2
Registered: ‎03-14-2018

Re: S9+ pre order

My pre-order for in store pickup now shows "Ready for Pickup", but still has tomorrow's date. Would I be able to pick it up today since it's ready for pickup?
New Member
Posts: 3
Registered: ‎03-08-2018

Re: S9+ pre order

Lucky.. my in store pre-order still shows In progress.. grrr
Regular Member
Posts: 28
Registered: ‎03-10-2018

Re: S9 | S9+ FAQ

@llopez2001no you wouldnt be able to pick ut up today. My order says the same thing so i called to see if i could pick it up today and they dont me no they couldn't give me the phone today because BB could be fined for releasing the phone before its release date.
New Member
Posts: 2
Registered: ‎03-15-2018

Re: S9 | S9+ FAQ

I pre-ordered in store on 3/2 and I was actually the first person there right when they opened. Well I just got a call from the store letting me know that my phone is there and ready to be picked up tomorrow. Not sure about other stores, but mine set an appt for me to come in and take care of everything. I was first so I got first pick of appts. Given the earlier post from BB about communication going out to stores about the trade in/gift card being used towards the purchase, I hope the process goes smoothly. I'd rather not have a gift card to deal with but we shall see!
New Member
Posts: 4
Registered: ‎03-15-2018

Re: S9 | S9+ FAQ

My preorder is still in processing as well