Android, iOS & Mobile Phones

[Germ90]

Pre-ordered on 3/2. Still have not received a tracking email but status says shipped.

[Gvl718]

I preordered the s9+ unlocked blue on 3/13 via bestbuy.com, and selected in store pick up since the system stated it would be ready for pick up on 3/16. My order is still stuck in processing. With that said, I’m going to be able to pick up my order on 3/16 or will I have to cancel? Any information you guys can provide will be greatly appreciated.

[Monicadm1026]

My order status online has shown "preparing" since yesterday morning... I called Best buy a few minutes ago to check my order status and the automated system gave me a tracking number and ups online states it is out for delivery today...
So it seems whatever the online status shows isn't necessarily the case

[Nor66]

My experience...I pre-ordered two Galaxy S8+s last year via BB. Great experience. Received a couple of days before release date. This year pre-ordered a S9+ during first 30 mins of pre-order window. All going well until 3/13. Some sort of error between BB and ATT. After a couple of calls, BB mobile back office team could only offer cancelling my order. I sought empathy from both BB and ATT...ATT would place pre-order for me but of course $100 more. BB suggested going to their 0hysical store to pre-order. I went this route and have another one ordered. Of course I am now in the back of the line, can never recover my lost sleep for first pre-order and time spent placing second pre-order...hoping this one works out. Seriously a first world problem. Tough being stuck between two large corps.

[Metalaggression]

Mine says it's ready for pick up on Friday... but I'm wondering if I can go pick it up today... I'm tired of waiting.

[cgomez]

Good morning,

I was wondering if there was a way I could follow up with my S9+ preorder. I placed my order online on 03/02/18 and chose "In-store Pickup". As of today it still shows my orrder status as "Preorder" and my credit card has not been charged yet. I want to make certain that I am able to pick up the phone on 03/16/18.

Any assistance would be appreciated.

Thank you!

[Allan-BBY Senior Social Media Specialist]

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@Chrisski3 wrote:

My order for In-store pickup went from "Processing" to "Preparing" this morning, but I just got a text saying there was an issue with my order. The order still says "Preparing"?

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Hey Chrisski3,

Can you send me a private message with your name, your phone number, your email address, and your order number? To send me a private message click on the private message button to the right of my signature.

Thanks,

[Allan-BBY Senior Social Media Specialist]

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@jesmann wrote:

I just got off the phone checking status on my first order that was supposed to ship yesterday and apparently it is LOST 😢😢😢😢😢😢 The second order is still in error status.  The rep was much nicer but all we can do about the first order is see if it turns up with ups before Friday because they can't do anything about the lost order until out of preorder status

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Hi jesmann,

Can you send me a private message with your name, your phone number, your email address, and your order numbers? To send me a private message click on the private message button to the right of my signature.

Thanks,

[Allan-BBY Senior Social Media Specialist]

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@Gvl718 wrote:
I preordered the s9+ unlocked blue on 3/13 via bestbuy.com, and selected in store pick up since the system stated it would be ready for pick up on 3/16. My order is still stuck in processing. With that said, I’m going to be able to pick up my order on 3/16 or will I have to cancel? Any information you guys can provide will be greatly appreciated.

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Hi Gvl718,

There are no guarantees, but it sounds like your preorder is being processed as it should be. Assuming the store you are picking this phone up from gets enough inventory to fulfill your preorder, they should be "picking" the order sometime tomorrow. Once the order is "picked" you should receive an email advising you that your phone is ready to be picked up at this store.

Thanks,