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New Member
Posts: 3
Registered: ‎07-03-2013

S22 Ultra preorder cancelled and cost me $400

As the title says my pre order got cancelled and now I lose all benefits of the preorder deal. Thanks Bust Buy. So they sent me a $100 gift card by email. Great. What about the other $400 you cost me? The $100 free upgrade to 512mb model and the $200 gift card and the extra $200 for my trade in. Thats $500 best buy. Wheres the other $400? Ive been an elite plus member for many years and this is ridiculous. Any best buy reps here that can tell me why less than a week after my pre order was cancelled, miracoulously they are now in stock and I can have it on my doorstep in 2 days for only $500 more money? Does that seem shady at all?

New Member
Posts: 3
Registered: ‎07-03-2013

Re: S22 Ultra preorder cancelled and cost me $400

It been a few days and no response to this post or my direct message from Best Buy.

They truly dont care about their customers. They gave people a $100 dollars and cost them alot more than that. No response means they obviously dont care.

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Registered: ‎09-29-2008

Re: S22 Ultra preorder cancelled and cost me $400

Hey, brianrent,


We appreciate you taking the time to connect with us here on our forum, and I do see the private message  you sent us as well. I thought I would reply here first. It is correct that some preorders were cancelled due to lack of inventory of this phone. If the phone is now available it would mean that we received additional inventory. It is also correct that, if a preorder needs to be cancelled, we would not be able to provide any promotions that were associated with that preorder. I will be responding to your private message shortly.



Allan|Senior Social Media Specialist | Best Buy® Corporate
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