Add Product

Search Results:

Posts: 11,588
Topics: 1,943
Kudos: 1,017
Blog Posts: 0
Solutions: 361
Registered: ‎11-10-2008

Re: Phone iphone 11 is faulty

Your best plan of action first, would be to go outside where you know your signal is stronger, try rebooting the phone and see if it connects. Also take out the SIM Card and put it back in the phone. 


If this does not work, try another cell phone in your house if you have one or enable WIFI calling on the device and see if a call goes through. I know in my apartment my husband and I have the setting enabled as I can get a clearer call than if I were in place without a good signal. Has not failed us yet. 


Otherwise something may be faulty in your phone and you'll have to make an appointment with the Genius Bar at the Apple Store for more help. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 4
Registered: ‎06-10-2022

Re: Phone iphone 11 is faulty

Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. The affected devices were manufactured between November 2019 and May 2020.