Thank you for reaching out to us here on our community forums. There's quite a few advantages to having an unlocked phone and I would be glad to provide some more details on this process.
Best Buy sells quite a few different unlocked phones. Was the phone you original purchased activated with a carrier? If so, they would be able to provide more details on their unlock process. Each carrier has slightly different requirements so they would be able to provide the most accurate information.
Please let me know if you have more questions I can help with!
AndrewB|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!