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Member
Posts: 12
Registered: ‎09-20-2012

Pre-owned iPhone

Is the pre-owned phones same as refurbished phones? What is the return policy on these phone?

What is the warranty on these phone?

Valued Expert
Posts: 8,206
Registered: ‎02-25-2013

Re: Pre-owned iPhone

Return policy and warrenty should be the same as brand new.

 

They do a really good job of checking them out before putting them up for sale.  However, I would still get the protection plan on them, as I do for new phones.

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New Member
Posts: 2
Registered: ‎11-18-2015

Re: Pre-owned iPhone

I have the same question. I'm looking to purchase a preowned iPhone 6s from Bestbuy.com and it states that it comes with a 3 month Best Buy warranty but that phone is so new and was barely released 9/25/2015 so I'm wondering if the original 1 year Apple warranty is still in effect?
Valued Expert
Posts: 8,206
Registered: ‎02-25-2013

Re: Pre-owned iPhone

It is probably a stipulation from Apple on the phone. 

 

Apple is one of those companies that really dictates to it's resellers how to act regarding their products.

 

At the end of the day Apple does things like this to maintain a higher level of integrity regarding their products.

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 12,468
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Registered: ‎01-03-2013

Re: Pre-owned iPhone

Hi there dsapra, 

 

Checking out our Best Buy Outlet is a great way to shop while saving a bit of money on the items! It seems that pre-owned items may include a limited warranty through us, but it does vary by item. I would encourage you to check the item specifications for warranty details.

 

Also check out this Guide to Shopping the Best Buy Outlet for more details on all the different types of items in our outlet! 

Cheers!

 

Tasha|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 12
Registered: ‎09-20-2012

Re: Pre-owned iPhone

Thanks @bobberuchi

 

@Arturochau, apple will still have the standard 1 year warranty from the date of manufacture/first sale date. I have seen this before.

 

@Tasha-BBY, thanks for responding. However my question was if the status of "pre-owned" and "refurbished" is same and that I could not locate the return policy on pre-owned phones on the bestbuy portal. Will be helpful if you could share details on these 2 questions

 

 

Member
Posts: 12
Registered: ‎09-20-2012

Re: Pre-owned iPhone

@Tasha-BBY, I was able to find response to different between pre-owned and refurbished on the outlet guide link you mentioned. However for the returns, I see return policy is mentioned for Cell phones with contract , but not about cell phones without contract

Posts: 12,468
Topics: 201
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Registered: ‎01-03-2013

Re: Pre-owned iPhone

Hello again dsapra, 

 

I apologize if I wasn't clear, although I'm glad you found the answers on the guide! Cell phones that are prepaid or no-contract should fall under our usual Return & Exchange Promise

I hope this helps!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!