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Posts: 4
Registered: ‎08-19-2012

Pre-ordered Lumia 920 and have a couple of questions

Hi there,


I Pre-ordered the Lumia 920 last night and I heard that they pulled it from the website. I want to be sure that there isn't an issue other than it sold-out. Also, I'm seeing on my order status that it says backordered and will ship in 1 to 2 weeks. Does that mean that even though I pre-ordered, I will still have to wait  one or two weeks after the release date? Any insight would be great. Thanks.

Posts: 1,064
Topics: 33
Kudos: 55
Solutions: 34
Registered: ‎08-13-2010

Re: Pre-ordered Lumia 920 and have a couple of questions

Hello elias5414,


I'm sorry for all of the confusion. As long as there are no delays in relese, we expect to be able to start fulfilling pre-orders placed on our website on launch day in the order that they were received. There are a small number of customers in your shoes that placed a pre-order on before the pre-orders became unavailable, but we are well aware and will do our best to fulfill your order as quickly as possible. 





Douglas|Social Media Specialist | Best Buy® Corporate