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New Member
Posts: 2
Registered: ‎10-28-2012

Phones upgrade....simms activated before phones shipped.....present phones not working

Ordered 2 Samsung s3's during the Friday sale shipped to home as an upgrade to my present phones.  I'm with Tmobile and sometime Saturday both of my present phones lost service.  BB activated the simms on the new phones which caused me to loose service on my present phones.  You can't have a number with 2 simms.

 

Why doesn't BB ship the phones and let the customer call in to have the new simms activated?

 

When I called Tmobile to reactivate my present simms I was told it would take a few days and just to wait for the new phones to arrive.

 

This is a big inconvience to the customer.

Posts: 2,423
Topics: 31
Kudos: 57
Solutions: 151
Registered: ‎10-14-2010

Re: Phones upgrade....simms activated before phones shipped.....present phones not working

I agree this is a problem. It shouldn't be happening. However, it also does not take T-Mobile a few days to activate a SIM card. Something strange seems to be going on with your account. Hopefully this can be fixed, I would recommend calling Best Buy Mobile at 1-877-702-2211 to report the issue.
________________________________________

Dan K. | Former Best Buy Employee
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.
New Member
Posts: 1
Registered: ‎10-29-2012

Re: Phones upgrade....simms activated before phones shipped.....present phones not working

The same thing happened to me.  I ordered the S3 and my current phone cut out 2 hours after the order.  I called T-mobile and they told me that a new SIM was activated.  And so they had to cancel the new SIM and reactivate the old SIM which took more than 24 hours.  I have ordered phone online from Best Buy before and this did not happen.  When I do get my S3, that SIM is now considered an old/used SIM and it will take 24 hours to reactivate!

 

Somebody should get FIRED for this stupidity!

New Member
Posts: 2
Registered: ‎10-28-2012

Re: Phones upgrade....simms activated before phones shipped.....present phones not working

I can understand them doing this on a new line of service.  On upgrades they should leave it to the customer.  Seems better training or a policy change is needed.