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New Member
Posts: 3
Registered: ‎09-26-2022
Accepted Solution

Phone unlock

Have received a MCK nerwork lock message. Can you unlock If I bring my phone into a store?
Social Media Specialist
Posts: 150
Registered: ‎11-08-2021

Re: Phone unlock

[ Edited ]

Hi Allonothing343, 

 

Thanks for joining and reaching out in our forums community. We understand you may want to switch carriers. Network locks need to be unlocked by the carrier. If your carrier is one that Best Buy partner with, we may be able to provide assistance. Just note that you need all passwords and account information. This can be a lengthy process and general suggest you doing this in the comfort of your own home. 

 

 

Jakoma|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎09-26-2022

Re: Phone unlock

At&t is the carrier. Have all information needed. Been waiting a week on them.
Social Media Specialist
Posts: 150
Registered: ‎11-08-2021

Re: Phone unlock

[ Edited ]

Allonothing343, it may be best to reach back out to them. You can try the local store to see if they can get AT&T rep involved to resolve the matter. 

 

Jakoma|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 11,398
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Registered: ‎11-10-2008

Re: Phone unlock

Here are the requirements for unlocking on ATT: https://www.att.com/support/article/wireless/KM1262649/

 

Once you are ready to unlock, you can go here for that online: https://www.att.com/deviceunlock/

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 3
Registered: ‎09-26-2022

Re: Phone unlock

I have the unlock code from att. They did a network lock on me, but thank you.