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Posts: 1
Registered: ‎09-08-2022

Phone purchase is an absolute nightmare..HELP

I tried to purchase a Samsung Flip 4 to replace my husband's old IPhone 6s on Sept 3, 2022.  I tried to purchase it online, but about 1 hr after purchasing it I received an email saying the order had been cancelled.  The order was for the phone and a finance agreement through Verizon.  I went to the store and purchased the phone and paid the full retail value.  I then went to Verizon to have it activated, as Best Buy said they could not activate it.  Today I received my first bill from Verizon after switching the phones.  They are charging me the $22 per month for the phone, per the agreement attached to the phone on the order that was cancelled.  I called Verizon, they said that Best Buy needs to cancel the agreement since I never got the phone I ordered, and have now paid full price for the phone on our account. Best Buy says they show it was cancelled.  I have literally been on the phone all day dealing with this, as well as going to both Best Buy and Verizon stores.  No one will help.  I know that Best Buy shows in their system that the order was cancelled, but obviously Verizon did not get the cancellation.  I need talk to someone who can get that finance agreement cancelled.  What can I do?  HELP!  I won't pay for a finance agreement when I purchased the phone out right!

Posts: 163
Topics: 1
Kudos: 26
Solutions: 43
Registered: ‎12-07-2021

Re: Phone purchase is an absolute nightmare..HELP

Hi there, lindalynn8316, 

 

Thanks for reaching out to us here on Best Buy Forums, although I wish it were under better circumstances. I can certainly understand your frustration with being charged a finance agreement for a cancelled item. 

 

I would be happy to look into this closer and assist however possible. To get started, kindly send me a DM with your full name, phone number, and email address, along with your order number.

Ravi|Social Media Specialist | Best Buy® Corporate
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