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Member
Posts: 19
Registered: ‎10-26-2015

Phone pre-order, charge date

Hello I was looking for information on when pre-order for phones get charged to card? Is it different the other pre-order items? Cause from what I'm aware when I order from best buy, pre-orders or items that are not in stock don't charge until they item ships or picked up at the store. I pre-ordered a Pixel 6 Pro on 10/20 but they said wouldn't be available to pick up until 11/26, I'm aware of authorization charge that falls off after couple days but it now 10/29 and my card shows it as a finalized charge of the full amount yet my account still states that the phone will be ready to pick up on 11/26. I know orders paid though paypal get charged right away but then was done on a best buy credit card.

Valued Expert
Posts: 8,262
Registered: ‎02-25-2013

Re: Phone pre-order, charge date

Great question. 

 

I believe it is different for different products.  Cell phones on one hand are one of the most fraudulent and return heavy products, and they are also more tightly controlled then other products. 

 

I believe in the case of Cell Phones it is determined by the manufacturer when it is committed to the charge.

 

Especially when it is for the top cell phone on the market. This leads me to believe that a phone with  your name on it has been shipped from Google to Best Buy and Google wanted that commitment on it. 

 



I am not an employee of Best Buy. All opinions and comments are my own.

 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Valued Expert
Posts: 8,262
Registered: ‎02-25-2013

Re: Phone pre-order, charge date

I just looked, the Pixel 6 is no longer a pre-order item.

 

I bet yours is actually one the way and you should be getting notice soon

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 6,526
Topics: 226
Kudos: 523
Solutions: 332
Registered: ‎08-21-2017

Re: Phone pre-order, charge date

Good afternoon, purplefreak3,

 

Thank you for taking the time to stop by our community forums and writing to us regarding your order. A new cell phone is no small purchase, I know I'd want to be sure when this charge would post to my account. I appreciate you reaching out and would be more than happy to provide some more details about this process.

 

As you mentioned, you should not see a charge for your pre-order until your order has been shipped or picked up. It certainly sounds strange that this charge has posted and I'd like to take a closer look into this for you. To begin, I will need to gather a bit more information.

 

Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!