Android, iOS & Mobile Phones

[Rbahr888]

I bought the new folding flip phone. It comes on to tmoble And wont accept my sim card Says my phone isn't eligible to be unlocked. Cod 116

[AllisonS-BBY Social Media Specialist]

Hey, Rbahr888,

Thanks for reaching out to us here on our Community Forums regarding your phone. and I can understand your concerns.  My best suggestion would be to work with your carrier towards getting the phone to activate. You could bring it into a Best Buy store to have a mobile associate see what they can do, but the carrier really is your best bet.

Thanks,