04-04-2019 12:10 PM
04-04-2019 01:40 PM
Hello and thank you for contacting us.
I'm sorry to hear about the challenges you're having with the Stylo 2. Have you tried visiting your local store and speaking with someone from Geek Squad?
04-04-2019 02:46 PM - last edited on 04-09-2019 10:40 AM by Bill-BBY
You should be able to make an appointment with Geek Squad though our online website. You can find the page to do so on BestBuy.com here.
Thank you again and have a great day.