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New Member
Posts: 9
Registered: ‎09-08-2016

Iphone 7 pre-order issue

im trying to log into my sprint account when requested information but keeps on giving me a error saying its the wrong information when im typing in the corect one 

New Member
Posts: 1
Registered: ‎09-09-2016

Re: Iphone 7 pre-order issue

I'm having the same issue with verizon so it must be Best Buy. I also had this problem when i pre-ordered my iphone 6s plus through Best Buy. Time to head to another retailer. Really Sucks!!

Posts: 12,468
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Registered: ‎01-03-2013

Re: Iphone 7 pre-order issue

Hello Jgomez0614 and Ncrabtree, 

 

Thank you for your interest in the iPhone 7 and 7 Plus! I'm discouraged to hear that you're having trouble with retrieving your mobile account info on BestBuy.com with your respective carriers. I've also encountered this issue with AT&T. Please know that these are intermittent issues we are experiencing, I imagine due to the traffic on the site for these pre-orders. As such, I would encourage you to keep trying. In addition, I'll be sure to let you know if we have any updates on this. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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