05-20-2021 12:35 AM
05-21-2021 05:41 AM
I'm not sure if you have already done this but have you updated your phone to the latest iOS available to the public? I'm at a loss here on what to suggest but what many sites have said , this phone had screen issues and possibly updating to the latest iOS fixes it?
05-24-2021 11:32 AM
Hi there, hoatuoi9x,
Thank you for stopping by our community forums. A new phone should be an exciting event so I can imagine your disappointment to have screen issues on your brand new phone. I'd be happy to give you some ideas on how to get help with this.
As hockeycanuckjc mentioned, making sure you are on the newest software available can fix quite a few things. Have you been able get this completed? If you're still having this issue I would also recommend contacting Apple Support as they have access to several diagnostic tools that may be able to shed some more light on what's going on.
I hope I was able to help, please let me know if you have more questions!