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New Member
Posts: 2
Registered: ‎06-06-2011

Insurance Issues

Best buy has a serious problem on their hands. Their employees are telling people that their phone will be replaced no questions asked if they buy the insurance. I was told today on the phone, that my phone was insured against moisture. I took the phone in 1 hour away and was told that it does not cover moisture. I believe with all the feeds i have copied off here there needs to be a class action law suit. Hard working people are being flat lied to. !!!!!!!!! 

Posts: 2,423
Topics: 31
Kudos: 57
Solutions: 151
Registered: ‎10-14-2010

Re: Insurance Issues

The protection plan covers liquid spills, but not full submersion in water.

Also, this thread will likely be removed as threats of legal action violate the Community Guidelines.

Dan K. | Former Best Buy Employee
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.
Frequent Contributor
Posts: 685
Registered: ‎04-04-2011

Re: Insurance Issues

When you hit accept on the signature pad saying 'I have received and agree to the terms and conditions' you agreed to the legally binding contact that is the terms and conditions, so good luck with the lawsuit.
As a former employee of Best Buy my opinions are my opinions, and not those of Best Buy.