08-30-2015 01:16 PM
They gave me the wireless charger when I bought my Note 5, but they don't work very well together. They cant maintain a connection together and it makes the charger essentially useless. Is there a different version of the wireless charger? One that is made for the Note 5?
08-30-2015 01:40 PM
do you have an after market case on your Note 5?
If so take it off and try it again.
While wireless chargers are less efficient than wired chargers a new one should maintain a connection. But a case might impede that
09-03-2015 02:55 PM - last edited on 09-03-2015 03:50 PM by Bill-BBY
I had the same experience and found a post on androidcentral where someone spoke with Samsung support. They told him that the charger for the Note 5 has not been released and they gave him (Best Buy gave you) the wrong charger.
His post stated:
Samsung charger EPPG920IBUGUS is not the correct charger for Note 5. It will not charge my phone above 52%. According to Samsung they have a new charger for Note 5 "coming soon" model EP-PN920TBEGUS. Here is the new webpage for this product: samsung[dot]com/us/mobile/cell-phones-accessories/EP-PN920TBEGUS. Samsung has refused to send me the new charger in return for the incorrect one
The link to the androidcentral forum is below
09-09-2015 10:03 AM
Best Buy replied to an email I sent and they told me that these are the correct chargers. If they don't work, I should take them back for replacements. I had already done that for mine so that means 3 chargers weren't working. I took both chargers back for replacements which means I am up to 5 chargers. Last night I charged mine with a case on and my wife charged her's without a case. Next morning both were not charged with mine at 52% and her's at 32% (so more like a discharge). One article said to put the Note 5 into day dream mode but that did not work.
09-18-2015 01:01 PM
So my conclusion is that Best Buy got a large batch of bad Samsung wireless chargers. In other posts it appears that the black ones are bad as those with white charges say they work. After 5 Samsung chargers I bought a Pleson charger on Amazon for $13 and it works just fine. My wife got a Spigen charger (a little more expensive) and it is working fine. No dream mode needed on either one. I have a thin plastic back case which it charges through but my wife's thicker case wouldn't charge unless the case is removed.