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New Member
Posts: 3
Registered: ‎08-29-2022

Chaos in phone activation

I purchased a new unclocked fully paid One Plus 9 5G phones one for me and my wife in a same order and switched my current network to ATT. After couple of days one of the phone showed ready for pick up while other showed that there is an issue activating the phone. Activation department from best buy called me regarding the same and giuded me through it. They got all the info and added ATT activation to conference, ATT spoke with me on that line after a 1 hour wait, the best buy guy alread left the call. So we had to discinnect.

 

Next day same time another call from activation dept. This time they did the same thing and att said all done and activation is successfull. There was an issue with the phone's IMEI number on ATT record. Later the best buy guy said all is cleared now and i can go to stote and get my phone.

 

When i went to bestbuy they said they cannot give the phone to me. Because activation wise all is good but that is not reflecting in bestbuy systems.

 

Now i am lost, how to get my phone for the money i paid, its almost a week now and still i dont have my phone for the money i paid. This is more like an online fraud!

 

I called activation dept again they say the activation is all complete and the status says awaiting customer pickup. What in the world...

Posts: 116
Topics: 1
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Registered: ‎11-24-2021

Re: Chaos in phone activation

Hello, karthiksrdk,

 

Welcome to our online community!  Our cell phones are an essential tool in our daily lives, I would be lost without mine so I understand your concern about not being able to pick up a phone that has been paid for and already activated by ATT. I would like to look into this for you. Using the blue button to the right of my signature, please send a private message including your full name, email address, phone number, and order number if you have it. I would be more than happy to assist you. 

  

Sincerely, 

Lisa|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎08-29-2022

Re: Chaos in phone activation

Sent you a private message with all details you have asked. Thanks for offering to help.

New Member
Posts: 3
Registered: ‎08-29-2022

Re: Chaos in phone activation

Looks like you have not seen the message yet, are you trying to help me here?

Posts: 11,574
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Registered: ‎11-10-2008

Re: Chaos in phone activation


@karthiksrdk wrote:

Looks like you have not seen the message yet, are you trying to help me here?


These forums are not same day service you may have to wait 1 or 2 days for a reply. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.