Android, iOS & Mobile Phones

[karthiksrdk]

I purchased a new unclocked fully paid One Plus 9 5G phones one for me and my wife in a same order and switched my current network to ATT. After couple of days one of the phone showed ready for pick up while other showed that there is an issue activating the phone. Activation department from best buy called me regarding the same and giuded me through it. They got all the info and added ATT activation to conference, ATT spoke with me on that line after a 1 hour wait, the best buy guy alread left the call. So we had to discinnect.

Next day same time another call from activation dept. This time they did the same thing and att said all done and activation is successfull. There was an issue with the phone's IMEI number on ATT record. Later the best buy guy said all is cleared now and i can go to stote and get my phone.

When i went to bestbuy they said they cannot give the phone to me. Because activation wise all is good but that is not reflecting in bestbuy systems.

Now i am lost, how to get my phone for the money i paid, its almost a week now and still i dont have my phone for the money i paid. This is more like an online fraud!

I called activation dept again they say the activation is all complete and the status says awaiting customer pickup. What in the world...

[LisaF-BBY Social Media Specialist]

Hello, karthiksrdk,

Welcome to our online community!  Our cell phones are an essential tool in our daily lives, I would be lost without mine so I understand your concern about not being able to pick up a phone that has been paid for and already activated by ATT. I would like to look into this for you. Using the blue button to the right of my signature, please send a private message including your full name, email address, phone number, and order number if you have it. I would be more than happy to assist you. 

Sincerely, 

[karthiksrdk]

Sent you a private message with all details you have asked. Thanks for offering to help.

[karthiksrdk]

Looks like you have not seen the message yet, are you trying to help me here?

[hockeycanuckjc Community Veteran]

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@karthiksrdk wrote:

Looks like you have not seen the message yet, are you trying to help me here?

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