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Posts: 1
Registered: ‎07-30-2020

Broken Android phone screen, help me recover data

Hello everyone,,

i recently dropped my Oneplus 3 and now i have a black screen and touch screen doesn't work. The phone is still on and operating (i tried calling it from another phone and it works). I want to recover data but apparently i have usb debug off and i tried connecting a keyboard with an OTG but apparently i have OTG off also.

Do you know any method to recover data?

My last chances are repairing the screen myself to avoid the assistence erase all the data, or transfer my motherboard to another OP3, but do you know any other method before these two above?

Thank you.

Posts: 6,667
Topics: 227
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Registered: ‎08-21-2017

Re: Broken Android phone screen, help me recover data

Good morning, Firoz,


Thank you for taking the time to visit our community forums. Having broken a few phones myself, I know how important it is to recover the data when replacing it.


While we don't offer repair options for OnePlus phones, I would recommend contacting OnePlus Support. They should be able to advise you on what repair services may be available.


Please let me know if you have more questions! 

AndrewB|Social Media Specialist | Best Buy® Corporate
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