01-24-2021 01:31 PM
I may have shot myself in the foot here when I made this purchase, hopefully not. Only getting around to posting a question about it now in the forums despite purchasing this back in December 2019 which was definitely silly on my part.
Back in Dec 2019 Best Buy was offering Motorola e5 play phones at an insanely low price ($40) BUT they were listed as " AT&T Prepaid - Motorola MOTO E5 Play " (with 16GB Memory Prepaid Cell Phone - Black, Model:XT1921-2SKU:6300370 ) ... the thing is, I already have two motorola phones for my kids (motorola Moto g4 play model) that are already on an AT&T prepaid plan.
I called AT&T's customer service department at the time and they seemed to think that they would be able to make the phones work with our current prepaid AT&T plan since we're already fulfilling the requirements (an AT&T prepaid plan). I certainly hope I don't have to do anything silly like sign up for a brand new AT&T prepaid plan despite already having one (although my online research seems to indicate in theory I could do this for 6 months with a prepaid plan then the phone would become unlocked).
This is a long shot but..
That is has anyone else bought a phone that normally would require activation with a prepaid plan... but you already have a prepaid plan with AT&T so you just call customer service after swapping your prepaid AT&T sim card into the new phone and it worked?
Thanks in advance to anyone who reads this and responds
01-26-2021 01:48 PM
Hi there, Andrepartthree!
Thanks for posting with us here on the Best Buy Support Forums. I'd be happy to offer some assistance here regarding your questions about this phone that you purchased from us a while back!
In this case, as you are looking to use this AT&T Prepaid phone on your existing AT&T Prepaid service, I'm happy to let you know that you should be be able to get this new phone activated on your AT&T Prepaid account without any issues. Simply inserting your existing SIM card into the phone should get the phone activated, but if you have any trouble, I would recommend giving AT&T Prepaid a call so they can help you get it all set up!
Hope this helps!
02-01-2021 01:41 PM
Thanks Vince I appreciate that ! Actually I have an update re: this in case this helps anyone else who has a similar question... this is a copy and paste of something I posted in AT&T's community forum:
02-02-2021 09:42 AM
Hello again, Andrepartthree!
Thanks for following up with us on here! I'm glad to hear that this all worked out in the end, and you were able to get your new phone activated with AT&T Prepaid!
That being said, I do believe that there may be some confusion in your comment, so I do want to clarify. When you see the "Activate Now" option on BestBuy.com, such as what is shown on the Moto E by Motorola, this option can only be used to activate the phone on post-paid Verizon, AT&T and Sprint accounts. Thus, this option cannot be used to activate the phone on a pre-paid carrier, such as AT&T Prepaid. Additionally, it's important to call out that AT&T Prepaid doesn't charge activation fees at this time, unless you are activating a phone at an AT&T store.
Regarding cutting out an existing SIM card, this wouldn't be advised or recommended, as it can cause damage to the phone itself, unless your existing SIM card did have the pre-perforated cutout around the smaller portion of the SIM card. Regardless, should you ever run into issues activating a phone on AT&T Prepaid, or if you ever find yourself needing a new SIM card, giving AT&T Prepaid a call should help to get you all squared away!