08-15-2016 07:51 PM
What model is your phone? Android Kit Kat is the name of an operating system but not the name of a phone. Have you made certain that you have run down the battery as much as you can before charging?
08-16-2016 08:10 AM
Hello again karin218,
Batteries are considered consumable products. While the ones in our phones are built to last quite a while through hundreds of recharges, they do eventually begin to degrade. With that said, it could be that you need a new battery, or you may simply want to try a different charger. As I know you were looking to have some data transferred, you may want to consider having a Mobile Sales Associate check out your phone while you're there.