I don't work for Best Buy. I don't work for Geek Squad. I don't work for any company that's even remotely associated with Best Buy. I don't work in a call center. And, for all of those "I don't"s above, add also "and I never have, either." I've been in some sort of customer-service-type of job for most of my adult life, in private and public sectors, including fast food, animal care, computer systems, motorcycle sales, etc. I only post here because I'm too bored not to.