Original idea posted by tdpolo26.  For the second year in a row, Best Buy has failed in its attempt to "thank" Premier Silver members with the Early Access Black Friday Event.  Maybe the first year Best Buy was caught off guard and couldn't handle the demand on their site.  But why was Best Buy not prepared this year?  The idea is:  Extend Premier Silver Membership for 1-year to those memberships that are expiring.  I know many have stated that the Early Access is one of the top reasons they wanted to keep the Premier Silver membership.  Because of business reasons, new quantities of products cannot be ordered or unfulfilled transactions made right again.  But with a 1-yr extension Best Buy can make amends with most customers who are very frustrated. 

get a person who know about the camcoder and take a video of each camcoder then have hime say all about it like a reviwe make the video of out side and in side like a house or romm that not in side the store so we can see if the video it make is any good some time youtube have that but its not always have the one i want to see if the video quilty is any good of not all i could find was a video of the guy taking about it but not any video footage of out side and in door of house or apartment place here is exsampole of what i mean http://www.youtube.com/watch?v=Il8HjFfbNyw so when we like something we have more to go on we get to see a demo on the camcoders we like  

When people post reviews online, they are posting their personal experience with a product.  When people go onto their reviews and down-rank them just because it's not something they would personally purchase it actually creates an environment where people don't like leaving feedback/product reviews.   Why not keep things positive and have a thumbs up option and if you don't agree, you don't agree.

Best Buy should put the number of years that someone is a premier silver memebr on the membership card.  It does not need to be continous service.  There should be special benefits for 5yr, 10yr, etc as a way to encourage people to meet those milestones.

Its kind of dissapointing when I go into Best Buy, before the new video game season, and I can't find prequels to any of the new games. It would be cool if they carried more of those or even threw a coupon or two in the @gamer magazine. One good example is hitman this year. I really wanted to pick up a copy of blood money before absolution came out, and they're were none to be found, not even online. I had to settle going to gamestop and paying $23 for a fairly old game without a case. 

i thought it would be great if customers could facetime or skype a store or geeksquad...how cool would it be if a customer can sit on the couch and skype/facetime a bestbuy store and a store employee can show them products....Or if a customer needs technical support just skype/facetime a geeksquad employee and show them the problem, instead of trying to describe it over the phone..........endless possibilties

https://myrewardzone.bestbuy.com/

There are in-store promos that are available for RZ gamers club members(free & paid)

$40 off Twisted Metal

$40 off Call of Duty Modern Warfare 3(only for paid GCU members)

$25 off Call of Duty Modern Warfare 3

Now I'm glad to see better deals being offered to paid GCU members since this is a well deserved(thank you keep em coming) perk but the issue at hand is stock. I don't believe this is a stock clearing clearance deal since neither of these titles should be on clearance & they're still on the website. Not to mention the @gamer coupons seem to be a better way to clear stock & improve the GCU subscription based all in one move.

But it's hard to find copies of TW even before the deal went live which can be frustrating for people interested to get in on the deal only to find out 4-5 BB's in their area don't have it in stock or stock is so limited already that people just "reserve" a copy thru in-store p/u, then return/rebuy using the coupon.

In cases where this takes place & the stock in area(s) is just so limited we should be able to have the discount applied to online orders vs losing out on the deal altogether. I fully understand that the purpose of these coupons is to increase store foot traffic so it should only be made avail. when local stores are either severely limited with stock or are completely sold out. The larger discount would generate more paid GCU memberships but not if people can't participate in the deal that's actually making them want to join which doesn't help BB at all. And now the customer is unhappy & could loss faith in BB and/or the GC all together.

Same issue applies here too

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/Allowing-Gamer-Coupons-to-be-used-online/idi-p/475807

It would be nice to be able to lookup instore receipts online that you can print out or save to PDF.

This "new idea"  is essentially like a suggestion box, but it is buried in Best Buy's discussion boards area.  It therefore takes a companies great deal of effort to give good ideas to Best Buy.

As many companies learned over the last 20 years, companies are better off to the extent that they make it easier for customers to do business with them.  So why not make a link that does not require an extensive trail of links to provide feedback that could help you, Best Buy!

My idea is to create a suggestion box (in addition to this discussion board, not instead of it).  In addition provide a readily visible link to it on the main bust buy screens, and finally to name it "suggestion box" to make it more intuitive, even if less catchy than this area.

This would not need to be readable by other contributors, so no need for an elaborate sign up procedure.  Again, easy is good.  Were I not retired, I would not have made the effort to provide feedback

Recently, the Pentax K-30 was featured on Pop Photography magazine as a top consumer pick, praising the camera's sub $1,000 price point, weather sealing against dust and water, incredibly quick autofocus and impressive low light capability. The editor was so impressed the review was on the cover of the magazine. It is available only on BestBuy.com.

The Pentax K-5 ($1250), which obliterated the Sony A77($2000) in a high ISO torture-test by ThePhoblographer.com, has a successor, the Pentax K-5 II and the Pentax K-5 IIs. With a newly redesigned autofocus system promising low-light performance down to -3EV autofocus (rivaled only by the forthcoming Canon 6D), 77 weather seals, and a new LCD panel that is without an air-gap between the panes of glass, leaving a sharper, higher quality screen, it looks to be a very high quality follow up. The "S" model of the camera is without an Anti-Aliasing filter just like the Nikon D800/D800E which results in sharper images for certain types of photography. The sensor benchmarking company, DXO Mark listed the older Pentax K-5 at a score of 82/100 which sounds low but actually is 11th in their rankings of all the cameras they have ever reviewed- The top 10 is dominated by medium format monsters and full frame professional cameras. These two follow up cameras are not even on the website- yet Amazon.com and BHphotovideo.com are already shipping units.

These cameras are performance driven cameras. They have special triats designed for different tastes and currently Best Buy isn't even carrying the best that they have to offer. At least have them on order from the website, I want to use the financing, I want to get Rewards points and most importantly, I don't want to go to Amazon to have to get what I want. Please see what can be done to get the products better in stock on the website, but also maybe even test them in stores.

Thanks.

The ad that slides down from the top of your website is one the most frustrating user experiences I've encountered. I have now unintentionally clicked on the ad several times. This causes two issues:

1. Frustrated customer.

2. Inaccurate reporting.

I suggest either removing the slide down transition, making the ad persistent or change placement of the search field. 

Allow Reward Zone Silver Gamers Club members preorder benefits by either allowing them to preorder up to the release date of the item OR extend the period to get "preorder" benefits up to 10/14 days after launch date. This would only be for Silver members that are also Gamers Club members.

I got off the phone with the Premier Silver service line few minutes ago.  I was trying to schedule a Geek Squad Home Theatre Consultation.  First call took 35 minutes.  The rep stated that her system was crashing and that she needed to transfer me to her supervisor to complete the order.  During transfer the phone hung up.  I called back.  Second call took about 10 more minutes during which the rep started the order again and without him saying a word I heard the "on hold" music playing.  Then it asked for transfer code.  When I didn't have the code I got transferred to the regular Reward Zone customer service.  I explained the situation and he transferred me back to Premier Silver hotline, but nothing happened for another couple minutes so I hung up.  I called again and was able to schedule the consultation.  It took about an hour.  The last rep explained that at times they have outages or system problems on their end, which may lead to dropped calls from time to time.  I'm a very patient customer so I understand things do not always go perfect all the time.  But it is frustrating no matter what caused the dropped call.  So here's my idea; give the ability for a customer service representative to call back customers when calls are dropped.  Our phone numbers are veried through the automated system and with the reps, so why can't we just receive a call back right away?  This would even help the customer service reps who may have been helping out a customer for 30-45 minutes and the the phone just drops because of an outage or system failure.  They can just call back and pick up where they left off.  Customer is happy, customer service rep is happy.  Win-win situation.

As someone who normally would not use online purchasing. I was in a Best Buy location today and wanted to make some purchases. After not being helped and not a person in site decided location did not want my business. So I figure I would just go ahead and make my purchases online this evening. So selections were made and proceed to check out. At check out online I am unable to make my full purchase due to my total being 1.39 over my Best Buy credit limit.  Here's my issue the data processing steps in which the program can be loaded into the system to allow customers to check out with multiple forms of payment is not very difficult to load a bring into the web sites ability. Why have I decided to make such recommendations. As a Best Buy stock holder I am finding this very disappointing. When brought up to Customer service rep for the company the recommendation was made to buy gift cards the manipulate the system that way to make my full purchase. So in turn I cut my purchase in half. Food for thought how many people shop online and have to buy less because of this data processing issue with the inability to split payments to make a full purchase.

i cannot tell you how many customers come in and they're shocked to see us in a best buy location. This needs to be advertised, customers are asking for and employees are begging for it, maybe not TV ads but somehow  Magnolia, Appliances and Mobile are growing because they're being marketed and we're not because noone knows that we are even here.  I'm not asking for anything too crazy, but a bit more then what we're doing now i'm certain would make a big impact on our business.