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Considering it will be going completely digital soon (which I personally regret) and will be eliminating additional cost for material like paper, ink and printing as well as shipping. Does this then mean the cost of the subscription will also be reduced to reflect these savings?
I'm also curious on how exactly this process works?
Once you've download the issue, will you be able to re-download it again if you have deleted it and want to revisit it?
What about if you let your subscription expire, will you still be able to download the issues you were subscribed to?
You don't have the ability to just login to @Gamer and simply read the issue(s) on line?
I'm not a big fan of being forced to be tethered to my computer and not everyone has the benefit of a tablet or smart phone and reading a magazine on a smart phone is not a very enjoyable experience anyway. I myself prefer an actually magazine that I can hold in my hands and take with me, where ever I may roam. Soon all printed material will be digitized only and books and magazines will be like 8 tracks, cassettes and vinyl albums. You will have stories to tell the little kiddies "when I was your age we had..."
How about benefits for Premier Silver Reward Zone Gamers Club Members?
I think it would be awesome if your a Premier Silver Gamers Club Member to be able to login into @Gamer and access a data base of all the @Gamer issues. From the very fist issue, to the most recent and be able to read them through the website without the need of downloading. As a subscriber you should have the ability to read all the issues you've subscribed to online as well and always have access to them even if you let your subscription expire.
Lastly the ability to pay/renew your @Gamer subscription with the use of your Reward Zone points which is brought up in this post. Only 3 votes? Come on Gamers Club Members show some support and vote!!!
Could we please have all versions of new game releases, normal, special, deluxe, collectors and so forth supported online and in stores for all pre order, promotional and reward zone offers.
As a passionate game enthusiast I always try and get the collector's edition when ever possible. Currently when you order online any links for any extra incentives only appear for the normal edition and in stores they typically go by what ever is listed online. A pre order, is a pre order and regardless of what version you ultimately decided to purchase all versions should receive and qualify for the same benefits. Why this has not been setup this way all along makes no sense to me. This would eliminate any confusion and eliminate all required support concerning these issues.
There should be a "badge reader" type kiosk at the entrance to a Best Buy store that would allow Premier Silver Reward Zone members to scan their card. Once they scan their card, an associate should be available to help them find what they need. This would create a level of luxury and enhanced customer service for those that spend the most in Best Buy stores.
Let's say I'm a repeat customer. Best Buy should recognize that and send me a survey asking questions like:
1 - What email provider do you use (Gmail, Outlook, iCloud, etc.)?
2 - What type of phone do you have (Radio buttons with 1)BB, 2)Windows Phone, 3)Android, 4)iPhone)?
3 - Where do you get most of your music from? (iTunes, Google Music, CDs, etc.)
4 - What social networks do you use most often?
5 - Are you open to trying new mobile operating systems? (wording should be adjusted but you get the point)
6 - Do you own a tablet? If so what OS?
The questions could continue on and on but the point would be to whittle down the stores' inventory to a smaller number of devices that would truly satisfy me. For example, I'm very invested in Android and Google's ecosystem - getting all of my music and most of my movies from there along with my email and a myriad of other online products. Others are more invested in Apple or Microsofts' ecosystems. I'd honestly rather only see products related to Google, Android, and ChromeOS compared to an iMac or Surface.
Voluntarily surrendered information is only a good thing for Best Buy the way I see it.
I recently went into Best Buy the past couple of days looking for the new Sony Handycam's. The associate who helped me had said the demo of the camcorder I was looking at should be up fairly soon. I was happy with the response, however, another associate said they do not know when the new displays will be set up.
The Best Buy website says that the store has the items in stock and ready for purchase. Any customer walking into the store wouldn't know if new products were available.
I'm waiting for the demo products to be put up, is there anything hold Best Buy back from putting up demo products once the products are received?
Best Buy makes a lot of money selling Kindle and Nook. Why not carry ePub books for sale. There are at least 2 ePub vendors out there that I know of that carry 80% of the worlds ePub books in multiple formats.
This would be an online endeavor.
Offer Silver Premier members a 10% discount on ePub
Best Buy could even set up kiosks in their stores that would allow people to purchase books right there and just plug in your reader or connect via USB and down load the book instantly or have it queue to a server to allow the customer to download it right away via Best Buys in house Wi Fi (if such a thing exists)
However, and don't know this, but I suppose Best Buy may already have legal agreements in place with Amazon and B&N that forbids them from selling ePub.
This had been a MAJOR ISSUE I believe since day one of the PAID GCU membership & it's still not been adressed.
The 10% discount should apply to all used game purchases and promos however, the PC consistantly doesn't do it 7 the response from the mangers/reps in store is that it's one of the other WRONG. Since this is a copy from Gamestop I'll show you how it works there.
If I buy 3 used games that all cost $4.99 each then EACH GAME should ring up $4.49 not just the 1st one. i shouldn't have to choose to only get the discount on 1 game or have each one rang up seperately.
If I buy 3 used games via a buy two get one promo all 3 games costing $4.99 then again the 1st TWO games should be $4.49 each & the 3rd one free.
If there's a buy one get one 50% off deal the 10% should come off the 1st used game & the 2nd game would be discounted by 60%
This should not be as hard to grasp as it's been made to be but again here we are. Please update the system AND educate the staff accordingly as it makes no sense for a me a non employee to be able to explain the flaws in the current system with store reps asking me how did I learn so much.
I'm bewildered by the fact that you sell Amazon's Kindle. Amazon.com is the primary reason you are experiencing poor sales. If you must sell the Kindle, you should do what The Guitar Centers do - they have a big sign above their doors saying they will match online sites. And they DO! Not only did they match a price for me, they did better. As a result they made a huge sale!
Best Buy is my "Toy Store". I would be sad to see you go away. You must do what is in your best interests while doing right by your customers. I'm sure they won't miss the Kindle. I always check with BB first - this led to me buying a wonderful iPad MINI from you this past week.
Finally we need to take more pride in American companies. You've done a wonderful job with your "Apple Boutique", and even though they are assembled in Asia with Asian parts, Apple provides countless jobs in this country. As well as I am aware that Samsung is a huge market, it's because our marketplaces give it so much exposure, and now you are about to open "Samsung Boutiques". If you want to be considered a good corporate citizen, and not be and American sellout, you might want to reconsider the scope of such offerings.
The 60 price match/60 day return policy(upgraded from 45 days ) was one of the primary reasons I didn't mind impulse buying an item that may not truly be "worth" the amount I paid. This was a true benefit/perk of being a Silver member but now with the price match part being basically neutered by being limited to just 14 days & only available from BB/BB.com I see myself adjusting my spending completely.
In all fairness, I think I understand what the true problem(s) are RENTERS. A person can get a digital camera & use it on vacation, upload the pics & return the camera. Now BB has to sell the camera for at least 10% off as a open box item and that's just not fair. This can also be a problem with really big ticket items like TV's especially during the Superbowl. So why not adjust the return policy & add the restock feees to items that are high risk for renters to reduce this behavior altogether.
Number one since this perk is geared towards your "premier customer" base the $2500 spending requirement should already weed out alot of the renters anyways. You should also look at what the competition does & have exclusions for different items like the big ticket items so TV's, PC's, laptops, IPAD's should have the 14 day limit. If they go over the 14 days then the restock fee should apply or something along that line.
You could also charge a flat yearly fee that would negate restock fees but this would be a tougher sell since it's hard to predict the future unless a person is set on returning tons of unopened items. And come to thnk of it unopened items are the ones you should really be focused on.
There's definitely a middle ground that can be found on this issue which will keep RZ Silver members happy & protects BB frkm renters. I just comes down to BestBuy being willing to admit a mistep & make the right decision that keep good will strong.
Hopefully, this is the start.
Finding items from BestBuy can be a pain when the item get de-listed from BB.com since you can no longer use the site to search local stores. This has been a consistant problem with video games & it happens alot on titles that are specifically part of @gamer coupon promos and/or Gamer's club exclusive coupons.
Yes, you can still call the store but since you have de-listed the item a non-BB savvy customer may not know how to get a hold of the SKU # or the rep who answers the call may have little to no knowledge of the item that is being requested. There's a big difference in the vanilla version and GOTY version but non gamers won't have a clue as to what GOTY means.
I see there's a way to research de-listed items being customer reviews but that only gets you the SKU # not the ability to look it up in stores. As a customer who drops into 7-10 different BestBuy's a month I see how big this issue is and too mahy times some stores have 2-3 stacks of items that are de-listed. Since it makes sense for you to sell them I'd assume allowing a cusomer to find the item would need to be made a priority.
I thinks it's been suggested before but a system update in general is probably past due.
Here's a suggestion, Best Buy: print the last day of a customer's return period according to the day they purchase on the receipt. For example, I make a purchase today, the 10th, and the receipt would say I have through April 25th to make a return or exchange. It's made clear to the customer how long they have and gives workers at the store a direct place to point out the time frame of it when someone comes in outside the return period begging to have the rules bent for them. Benefits for both sides for not much effort.
Like some Best Buys have a Magnolia Home Theater area in their stores I think it would be a good idea to have a Gaming Computer Center.
Some of the best machines you carry are only available online. I recently purchased a new gaming laptop from Best Buy and was going to stick with what you had on display. Then I noticed the MSI and iBuyPower machines.
Set up a Gaming Center in an area of the computer department (similar to what you have done for Apple Computers). There is a vast niche of people looking for these types of machines and typically my local store only carries a few options.
I think it would draw buzz and excitement. But perhaps a drawback would be a slowing down of sales of less expensive machines with people being drawn to the more powerful ones.
Email marketing is one of the biggest things and is been for a while. However your email marketing is just another trash that I delete or mark as spam. What will make me read your email is something very simple. I don’t want to see just a up to 20% appliances or huge clearance up to 50% off and show a couple of TV's and a blender picture. That just makes me mad and not wanting to open another advertising email from you. Today people do not like to go the extra "click" to see your sales add, I rather go somewhere else, perhaps to an online store. So, what I would like to see and what would the rest of the world like to see from you. A cool, nice designed email, easy to read and understand, including all or at least 70% of your sales items, not listed in a row, add an easy to read template, where items can be in a flow. Take example from a giant seller like new egg ( E-blast promo). I like going over their add, even if I do not like the sale, and I know a lot of people that opens their email and takes time to look over it. People would look over your add and could increase the probability of falling in love with one of the items, that would look good in their house. Add a picture, add the regular price, add the sales price, add the savings, add a coupon code on the bottom, add a brief description (1 line, most important features or what makes this item stand out from the rest). You get the idea. I know something like this can increase the size of the email and might end up in spam, due to SPAM filters, but that's why you got your email and network engineers to worry about. Hope you make some changes to your adds! I am just a customer, and I am just describing what I would like to see from customer view, that I am most certain a lot of customers would enjoy as well.
Thank you BBY Team
I have noticed several of the gaming computers on the site just have a general model information and not the actual model from that company that best buy is selling for. For example:
the cyberpower PC series "revolt" there are several versions of the revolt with different specs however it is hard to find actual reviews that are not on the site due to this.
There is a small town in eastern Kentucky called Pikeville, KY. Is there anyway we can look at a opening a store in Pikeville sometime soon. There is a new shopping center going up that would be great for the small Internet store or there is a building largte enough to open a full sized store right now. Just needs to be renevated. They have a parade and festival every year call Hillbilly Days that we can promote Best Buy and Geek Squad in. The only way that the people of Pikeville can get to Best Buy is to drive 2 hours in any direction and the only way that they have to buy electronics is Wal-Mart, Kmart, and somethings are sold at Lowes. The computer repair is done by Staples. This is a place that is in need of Best Buy and Geek Squad.
Let me first say, I think the marketplace affiliate integration in the site is a cool thing...
But frankly, it sometimes is a bit aggravating.
Tonight, as about midnight, my power supply on my main PC died. I frankly can not leave it down for several days to wait for shipping of a new one.
So I load up pages for several local retailers, and electronics stores, to see what's being offered.
This way, when a decent shopping hour comes around, I am armed with an idea of where I am going, and what I am looking to purchase.
so I hit the best buy site, and frankly, am stopped in my tracks. Sure, it is cool to have the marketplace affiliates listed, but there should be a simple way for me to exclude those results, when I am looking for products that might be in my actual local store... As well as a way to see whether a specific product is in at a specific store. There are about a dozen different stores in my relatively local area... Easily within what I am willing to drive to go get this power supply in the morning.
granted, that's because of the time saved by not having to drive to each and every one of them, along with a dozen OTHER stores to make my purchase. One of the basic reasons for a website, and the internet in general really, is for it's uses to simplify shopping.
frankly, the marketplace results make it MORE difficult for me to shop what's in my local stores.
Because of this, I will most likely be purchasing from a competitor, since they at least list what I can go and buy from them tomorrow on their website