Similar to premium Airline lounge, or goodies offered at Bloomington BMW Motorwerks dealership.

Enough said.

Can we have each local BBY store to have their own twitter account.  This give a customer a way to contact store directly for specific store related question.  This account could be handled by C/S rep.  We will extend our POS system to allow specific POS station at C/S area to display customer service related question.

We could also use this twitter account to allow local store manager to broadcast store specific items to people who follow their local store.  It will be also great to announce store specific community based events.  Like Oakdale, MN store did a local reach out event with Skyview Elementary school.  It is great way to be connected with local store.

In summary doing this will:

a.) Increase awareness of special sales event at each store location;

b.) Make store specific customer service issues handled at store;

c.) Increase community outreach awareness in the community;

I can work with our team to work out SWOT analysis.  There are ways for IT, which I work, to consolidate individual store twitter account with central Twelpforce account.

We can bring this idea further when each our floor rep is connected with a handle device, then each person can have an individual twitter account based on role and specialty.  

When customer is in the store, then he or she can reach out to an agent who he can not see but needed help.  This increases responsiveness.

Over time, all of the twitter question and response can be aggregated, then KB can be created to allow Watson like of response from central server to reduce manual work by our floor agents.

Canon - 18-200mm f/3.5-5.6 Telephoto Zoom Lens for Select Canon Cameras

Model: 2752B002 | SKU: 9065174

This lens is compatible with a wide variety of Canon digital cameras and features 4-stop optical image stabilization to ensure that each shot comes out looking clear and sharp. Learn about different types of lenses ›

 4.5 Read reviews (15)

Sale: $560.99

As an avid photographer and self-proclaimed camera junky I was disappointed to find out that your store doesn't carry any LensBands. I recently purchased a Canon 18-200mm zoom lens from one of your stores in NYC. If you've ever used one of these you know that the main issue with most zoom lenses is that they have a tendancy to slide out on their own; causing the lenses to either disrupt your focus. Not to mention that it's just plain annoying!!! That's exactly what's happening with mine!!

Best Buy is usually really good at carrying the necessary accessories. This is one of them! Lens Bands are the perfect solution and it helps that they are relatively inexpensive. I called a few times to find out if Best Buy carried it at any of their stores. When I wasn't sure, I decided to just head on over.This is what I found out.

Down Side: Best Buy doesn't carry Lens Bands

Up Side: The sales associate there was so helpful. He wanted me to be happy so he referred me to another local photography store in NYC ( __ & __ Photo Video in Midtown) . Needless to say, they had it in stock! So cheers to Best Buy for displaying true customer service. Most places would have just told me that they didn't have it and then moved on. It's the extra steps that SOME employees take that really make it a great place to shop. So, BEST BUY... get some LENS BANDS and you'll be perfect! At least in my book... lol. Then I can have a one stop shopping experience and buy my lenses and accessories in one shot.

Cheers!

There is an ongoing discussion on the warranties board started by a former employee whose protection plan is essentially worthless now that he is no longer employed with the company. The problem is that the plan only covers up to the original purchase price, and now that he no longer gets an employee discount... that amount is not enough to cover a full replacement of the defective product.

Similarly, customers who buy a protection plan on sale items are going to face the same problem... a voucher or credit for the sale price will rarely be enough to replace the defective item with an identical or comparable replacement.

Long story short, it is impossible for the current protection plan (which is based on "purchase price") to make customers whole on sale items.

Why not just assess the cost of purchasing the BTPP based on the regular pricing of that item?

I am a paramedic/AHA instructor by trade in Louisville, KY.  In addition to that job I am part of the product process team at #440 in Bowling Green, KY.  After several conversations and unofficial polling, I have learned that as a company we have failed to give our employees the training to recognize and handle medical emergencies.  While I would never expect a Best Buy employee to know how to handle every emergency, it is both alarming and disheartening to know that there is no opportunity for employees to be trained at even the most basic levels of medical response.

My idea is simple.  As it stands, the American Heart Association offers a computer based training program for CPR and basic life support.  This program is not timed and can be completely at your own pace.  The best part of this this training is that upon its completion, the only requirements to complete it is a hands-on skills check off that can be completed any time as long as an AHA instructor is present to grade you.  The skills portion only takes 30 minutes and can be done anywhere.

To implement this idea, Best Buy would only need to offer the on-line course via learning lounges.  The training costs $65 but in the event that bulk licenses are purchased, a discount is given.  Employees would only need to log in as usual and then complete the course at their leisure.  Upon its completion the skills portion would be scheduled and when done, the employee would be trained in CPR and BLS.

This program would give our employees an added tool to not only use should the need arise but also would give them the ability to be able to save a life of someone they know or love.  Even if Best Buy did not officially sanction this training to be offered while at work, simply buying the licenses for employees to use on their own time would do wonders.

My goal beyond this project is to make Best Buy a leader as a corporation and have AED's in every store.  There are very few places outside of many malls that have an AED and by making them a common sight, hopefully others would follow suit and deploy them as well.

Open a new store in Hanover, PA, we are close to the MD border, closest Best Buy is 26 miles northeast... We need something better than Walmart, Sears, Target for electronics.... Please.... !

Sometimes for example I am looking to purchase a computer mouse. The stores near me may only offer 3 different computer mice in the brick and mortar store but dozens online. I don’t want to order online but pick it up in store after work. With the current site I am forced to first find the mice I like then click each one individually to see if the item is available in one of the stores near me.

So the filter option would allow the user to enter a zip code and mile range to only show products in the category or search where an item is available.

All the data needed is already in your databases as the site can do it but only with the user manually clicking each item. So only the new feature code would need to be created without any more data logistics.

Because of how long it has been taking to recieve these coupon packs & most people are trying to time the coupons with the right sale BB should have them avail. in-store for purchase when you become unlocked. Cross promote the coupons along with the weekly ad & make sure your game reps are aware that way unlocked memberships will increase as a result of the exposure. If a person can make use of the program on day 1 when spending $15 upfront then the chances of them joining increase.

If BB were to sponsor special coupons packs that would also be avail. in-store this would generate instant revenue from the sponsers, increased sales & increase unlocked memberships as well.

Make it so BB make it so.

Pretty self-explanatory, we walk a lot of business of people looking for the unlocked iPhone 4S as we have no choice but to refer them to Apple or one of our competitors. Carrying this item would not only help solidify Best Buy Mobile as the place to get your new cell phone, but it would boost revenue and reduce disappoint from customers purchasing the iPhone outright and believing it to be unlocked.

Most suggestions are based on my BBY experience. These services only real store can offer.

(1) In 2006, my wife bought a GPS in BBY with quite good price to us. My wife asked, "How can we update the map?" The employee said that you can come for some amount I forgot. I think it is about $50-60. I never come for this and never have trouble so far. However, if you can do this free every two years or so or at least once for lifetime, it would be great for customers. It just cost the employee the time to drink a cap of coffee and buyer would have second thought if you are not too expensive that Amazon.. The point is: If you charge, no one would pay for it. If free, they would be happy even not use.

(2) Early this year, we bought a Wii in BBY. We compared BBY online price with Amazon and found that they are same after take store pick up advantage. Finally, we checked BBY store, it is less and we bought it. As I said we are always nervous for this. We figured out one control and just cannot do for second one. We brought it to the store, the employee took a few minutes to explain and we got it. How about this kind of thing for big ticket, say, a desktop or a big TV. You may set up an amount, say $500 or more. Within 1 or 2 years, you have a chance for coming home service for free, or symbolically, say, $10.

(3) I play bridge on line. I can play in other's table. But for firewall reason, I just cannot open a table myself. Many can do that. Many cannot including me. If this kind of service can be included in (2). Several local expert friends cannot help. BBY should be able to. There should be more examples like this. Even reasonable IT people may need this help.

(4) In 2004, I bought a HP laptop in BBY. I got some trouble at very beginning when I have 3-month antivirous protection. Since I knwo nothing, I called BBY, they asked me to call HP 800 #. HP said I have to pay. Finally, a friend found the PC windows needs a lot of update. The software must be installed long ago. Every thing is OK after update. For this kind of thing, you should simply ask me to bring PC to store. The employee would take just a few minutes to find out whether I really need to call HP. This is not part of (2) or (3).

(5) Last example is from internet. Some one bought a PC from BBY. After 1-2 year, he found that PC can get hot very quickly. I forgot whether it is in or out of Warranty. He called BBY. The employee said it must be virous. He can spend $200 to fix at BBY. He did not believe. He called Aser and Aser said it should be Fan. He bought a new fan and every thing is fine. He swared never go BBY. Why cannot you take your real store advantage and let him brigh it to store and decide whether he really needs to pay $200. This $200 answer may be practically reasonable to Amazon, but not to BBY.

Next two suggestion are not related to real experience.

(6) Store pick up for online purchase is great. Do you have store return service for  online purchase. If store pick up, store return should be free. If home delivery with S&H paid, it should be free too. Only if home delivery with S&H free, you may charge for original S&H.

(7) When my (new) house finished, builder provided this service. 7-days before closing, we walk through to find all things need to fix. 1-month after move in, we tell them what is new problem. They come to fix. Our last chance (besides basic Warranty) is 6-month after move in. BBY should learn some from this. When customer buys a big ticket, they do not need to worry about any unexpected problem in a reasonable time period unless it is their own mistake.

My suggestion for Best Buy is to stop wasting time and energy looking for a new CEO right now. Time is money!

Suggestions:

1.) Keep closing stores that are dragging down the company. Nothing personal to all affected employees just business. Let's swallow our pride and move on. 

2.) All stores that have a 20% or more Latino Market in their area, restructure the stores to go after the Latino Market. Turn them into Latino Best Buys, since all other markets shop online and use Best Buys stores as their showroom and then buy on Amazon.That means Latino GMs, Latino, Managers, & Latino Employees. Make it easy for Latino Customers to shop and get credit.  

(Note: Latino Stores that offer products and services are still very much in business and turning  a huge profit)

Facts:

• The Latino Market had a $1.2 Trillion with a "T" Spending Power for 2011
• Most Latinos are not purchasing product on-line yet, they prefer to walk into stores to buy products. 
• Most Latino Businesses that offer products and services are still in business
• Most Latinos are employed and not unemployed.  
• Most Latinos pay in cash unless they need to make a very large purchase then they will buy in credit. 

3.) "IF YOU CAN'T WIN THEM, JOIN THEM" Mirror Amazon's format, structures, and procedures. Who cares if they call Best Buy "COPY CATS" if the company is making profits. Right? Best Buy has something Amazon doesn't, GEEK SQUAD!

4.) YOUR NEW CEO SHOULD BE YOUNG, VERY KNOWLEDGEABLE WITH SOCIAL MEDIA & SHOULD BE KNOWLEDGEABLE WITH THE LATINO CULTURE.

THINK OUTSIDE THE BIG BOX THAT IS OUT DATED NOW!!! WHY JUST FOCUS ON MARKETS THAT USE BEST BUY AS A SHOWROOM &THEN GO & BUY THE PRODUCT ONLINE WITH AMAZON. THE WAY PEOPLE BUY PRODUCTS TODAY HAS CHANGED & BEST BUY NEEDS TO CHANGE TO THE NEW WAY PEOPLE BUY PRODUCT. BUT DON'T OVER LOOK THE HUGE LATINO MARKET THAT STILL PREFERS TO WALK INTO A STORE AND BUY THEIR PRODUCTS. A MARKET THAT WILL CONTINUE TO GROW AND HAS A CURRENT 1.2 TRILLION DOLLAR SPENDING POWER. TIME IS MONEY & THE CHRISTMAS SEASON IS RIGHT AROUND THE CORNER. THANKS FOR YOUR TIME.

PS.

GO BACK TO YOUR ORIGINAL CORE VALUES, WHEN YOU USE TO PUT MAIN STREET FIRST (YOUR CUSTOMERS) & THEN WALL STREET.  

You should provide an option to either permanently or by purchase opt out of getting any kind of "thank you" correspondence.  The reason I'm suggesting this is because on two recent occasions, I or my wife purchased a gift and the thank you note ruined the surprise.  The first time was when I got a new cell phone for my wife's birthday.  The plan was to give her the new phone, and swap the SIM cards, but you sent her a text message before she got the gift.  The second time, my wife bought a gift for me, and I received the email thanking me for the purchase before my birthday.

I understand that you want to show your appreciation to your customers, but I'm sure I'm not the only one to experience this unintended consequence.  Please seriously consider changing your policy, otherwise I'll have to consider making gift purchases elsewhere.

Thanks!

here is my idea wich i believe will benefit us coustomers and also geek squad to when we would come in to hand in our computers for reapair if it has to get sent away maybe you should think of  letting us either borrow a loaner and ask for a security  fee and when we come back to get our original we give you the loaner and we would get our security fee back

1) New strategies for home appliances
- people rarely buy big white appliances online
- strike exclusive distribution deal with low-cost, decent-quality brand (e.g. Haier)
- establish Geek Squad for home appliances
- strike a deal with manufacturers to assume manufacturing warranty with in-house Geeksquad for discounted prices
- sell option to replace the same appliance in the future at discounted prices (e.g. for an appliance with 10-year expected life offer 30% off if replaced after 3 years or 50% after 5 years - option expires after 6 years)
- offer long-term leasing (e.g. recurring $400 for every 5 years for a worry-free lease of washer and dryer)

2) Send solicited or insolicited bid to distribute all possible home appliances in new property developments, especially multi-unit apartment buildings.
- each branch has a person/team to monitor and pursue opportunites

3) Capitalize frugal innovations
- send a team to Dragon Mall (see the Economist this week) to identify 10-15 less-than $30 items for a special corner in store
- not exclusively electronics, think about emulating Sharper Image store
- could change seasonally so that people have a reason to stop by stores

4) Sell refurbished electronics with limited warranty

Disclaimer: Use any of these ideas at your own risk.